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SerbiK
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Slow upload speeds recently

Hi all,

I'm hoping someone can help with my poor upload speeds, which seems to have got worse in the last few weeks.

I'm on M350 package and used to get 30Mb upload with no issues, but now i'm lucky go get over 6Mb

I noticed the M350 upload speeds have changed from 'up to' 30Mb to 'up to' 20Mb on the Virgin "sales" page, but i'm still getting nowhere near this. My 4G connection is better!

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SerbiK
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Re: Slow upload speeds recently

 
Item Status Comments
Acquired Downstream Channel (Hz)
203000000
Locked
Ranged Upstream Channel (Hz)
60299964
Locked
Provisioning State
Online
 

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1203000000640256 qam9
2139000000640256 qam1
31470000006.340256 qam2
41550000005.940256 qam3
5163000000640256 qam4
61710000006.140256 qam5
7179000000640256 qam6
81870000006.140256 qam7
91950000005.940256 qam8
102110000005.640256 qam10
112190000005.640256 qam11
122270000005.840256 qam12
132350000005.540256 qam13
142430000005.640256 qam14
152510000005.440256 qam15
162590000005.540256 qam16
17267000000640256 qam17
182750000005.540256 qam18
192830000005.540256 qam19
20291000000640256 qam20
21299000000640256 qam21
22307000000640256 qam22
233150000005.840256 qam23
243230000005.940256 qam24



Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.350
2Locked40.960
3Locked40.340
4Locked40.350
5Locked40.340
6Locked40.360
7Locked40.3180
8Locked40.9200
9Locked40.950
10Locked40.940
11Locked40.940
12Locked40.950
13Locked40.900
14Locked40.960
15Locked40.300
16Locked40.300
17Locked40.340
18Locked40.950
19Locked40.300
20Locked40.350
21Locked40.300
22Locked40.360
23Locked40.960
24Locked40.370
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SerbiK
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Re: Slow upload speeds recently

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999644.65512064 qam9
2394000584.425512064 qam12
3462000004.5512064 qam11
4536999964.65512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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SerbiK
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Re: Slow upload speeds recently

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
foA,.iyewrkldJKDHSUBsgvca69834ncxv9



Primary Downstream Service Flow

SFID23760
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID24883
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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SerbiK
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Re: Slow upload speeds recently

I've rebooted the router (which is in modem mode btw, but i've tested in both modes + factory resets), and now the modulation might show a fault?:

 

 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1258000003.925512032 qam14
2326000004.025512032 qam13
3394000124.075512064 qam12
4462000514.125512064 qam11

 

 

Thanks 🙂

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SerbiK
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Re: Slow upload speeds recently

AVh4lj9.png

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SerbiK
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Re: Slow upload speeds recently

Config file looks like it changed in the last few minutes, but still getting 2Mb upload 😞

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
rkldJKDHSUBsgvca69834ncxv9873254k;f
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SerbiK
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Re: Slow upload speeds recently

Speed test at 2.50am, so I highly doubt the VM network is being over utilized in my area..

 

I've also plugged my laptop directly into the Hub 3 (which is in modem mode so it gave me a public IP), and still getting very poor upload speeds, so I know it's not an internal cabling or firewall issue.

Screenshot from 2020-08-20 02-50-51.png

 

I will try phone VM tomorrow to run line tests, wish me luck..!

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SerbiK
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Re: Slow upload speeds recently

Can someone confirm if these values are normal? I see other forum posts suggesting that all upstream channels should be 64Qam

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258000003.925512032 qam14
2325999863.975512064 qam13
3394000004.075512032 qam12
4462000144.175512064 qam11
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Emma_C
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Message 10 of 16
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Re: Slow upload speeds recently

Hi SerbiK, 

Thanks for your post and welcome to our community. 

Very sorry that you're having some issues with the broadband at the moment, this isn't good. 

I've tried to have a look at the back end of things but I'm unable to locate your account. 

Can I ask if you're still having issues now?

If so then we can pop you a message and have a closer look into things.

Emma_C - Forum Team
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