Slow upload speeds on GIG1

[89537kay3]

Hi all!

Normally i'm answering these sorts of posts, but today, it's my turn.

Last few days, if not weeks, i've been getting really slow upload speeds. Was 100Mbps, now 40Mbps at best. Noticed i've been starting to lag / stutter in games too.

Samknows (Ethernet, 2.5GB Port, Cat7 cable): 

 Speedtest.net:

(Ethernet, 2.5GB Port, Cat7 cable): 

 iPhone 15 Pro, WiFi 6e, 5Ghz

I've tried the usual stuff. eg a reboot.

Router stats:

 

 Anyone got any ideas before i have to phone VM 20 times to get an Engineer out?

 

[carl_pearce]

Looks like a local outage looking at the T3 timeouts.

Do a status check here, however select the 'Still having issues?' option, then broadband, then test.

Hopefully comes back with an issue that is automatically reported to VM (Happened to me a few weeks ago).

[89537kay3]

Done that, got "Looks like there’s an intermittent signal issue in your area"..

Got to wait 24 hours before it will book me a tech.

[Reece_MH]

Hi 89537kay3,

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear you've been facing issues with your service. I've taken a look on our end and can see that there was a local fault in your area at the time of posting, which was most likely the cause of the issues you experienced.

I can see that the fault has been fixed within the last few days, so you should no longer be seeing these timeout errors or slow speeds. If you are, please try rebooting your Hub, and let us know how things are and we'll be happy to assist further.

Cheers,

[89537kay3]

Removed - see next post

[89537kay3]

Sorry just seen this.

Per my above reply, i'm still getting issues. Upload speed is still 30 - 40 Mbps and my ping and packet loss can be, at times, through the roof. Games like COD really struggle and i'm getting crazy amounts of packet burst / packet loss.

See an updated speed test on ethernet: (Notice the 233ms upload latency)

Virgin Media status checker still showing issues in my local area so clearly that issue wasn't resolved

[89537kay3]

See this stupid result:

Supposed to be getting 100Mbps upload. Needs resolving ASAP

[David_Bn]

Thanks for coming back to the thread @89537kay3, and I'm sorry this has been ongoing.

No issues are apparent in the local area and when running a flow on the hub, our diagnostics have confirmed that there are no issues with our network or the Hub. 

Do you still experience any slow speeds on the upload when running the hub in modem mode and using a Cat 6 or above cable?
Thanks,

David_Bn

[89537kay3]

Hi David, thanks for the reply.

As per my previous replies, testing was done using a Cat7 cable via the 2.5Gbps ports (unsure why I would use modem mode, I’d need the WiFi etc). Download speed, ping and latency are fine. Upload speed and latency isn’t. This can be replicated via WiFi. 

I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. I’m now getting normal speeds and latency. 

Appreciate the assistance.

[Tudor]

To me it looks like noise ingress from DAB radio on 1 upstream channel that cause the problem. Changing the cables around to insert a ‘ signal booster has probably fixed it, but I would keep a check on those upstream channels, some of them are just out of spec.