As well as the “check service,” weblink" there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks but the number also says no issues in my area? So what do I do?
A. Believe the 150 numpty? B. Call back again for the third time hoping for someone who might help? and not just ask me to reset my router! C. Ask on here to see if other people have an issue and either get it confirmed or if no responses maybe in 2 or 3 days a virgin team member picks this up and actually looks into it?
In the meantime I will go back to piggybacking my neighbours BT internet which will let me work for a living.
Sorry to hear that you're experiencing issues with your services, and I can appreciate you're keen to understand what is happening.
I can confirm there is a fault in the area and this is currently being worked on by our engineers. You will find that during this time your services will be intermittent. The fault reference is F007266416 and the current estimated fix time is 26th July 09:00.
Apologies for any inconvenience caused but rest assured our team are aware and working on a fix as we speak.