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Slow upload speeds area 14?

Hi,

Just wanted to so see if I am being fobbed of by the 150 folk or other people are having slow upload speeds in area 14.

150 say its a known issue and engineers are working on it but service status says its ok.

2 days now I am unable to work from home due to this (remote desktop-ing external pc's). 

Screenshot 2019-07-18 at 16.43.44.pngScreenshot 2019-07-18 at 12.42.53.png

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jbrennand
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Message 2 of 18
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Re: Slow upload speeds area 14?

As well as the “check service,” weblink" there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 3 of 18
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Re: Slow upload speeds area 14?

Thanks but the number also says no issues in my area? So what do I do?

A. Believe the 150 numpty?
B. Call back again for the third time hoping for someone who might help? and not just ask me to reset my router!
C. Ask on here to see if other people have an issue and either get it confirmed or if no responses maybe in 2 or 3 days a virgin team member picks this up and actually looks into it?

In the meantime I will go back to piggybacking my neighbours BT internet which will let me work for a living.
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Message 4 of 18
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Re: Slow upload speeds area 14?

Adding a think broadband monitor link - hopefully it will update!

My Broadband Ping - New One 18 July 19
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Message 5 of 18
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Re: Slow upload speeds area 14?

One that works!!

 

My Broadband Ping - Slow Upload
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Message 6 of 18
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Re: Slow upload speeds area 14?

Hi flashcash,

 

Thanks for your post.

 

Sorry to hear that you're experiencing issues with your services, and I can appreciate you're keen to understand what is happening.

 

I can confirm there is a fault in the area and this is currently being worked on by our engineers. You will find that during this time your services will be intermittent. The fault reference is F007266416 and the current estimated fix time is 26th July 09:00. 

 

Apologies for any inconvenience caused but rest assured our team are aware and working on a fix as we speak. 

 

Thanks

 

Melissa 

 

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Message 7 of 18
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Re: Slow upload speeds area 14?

Thanks for your response Melissa,

For such a big fault with a long fix time why is it not on the service status page?

How do I see details of this fault?

My service is not really intermittent and my download speeds are consistent all day so is this fault isolated to just upload speeds?

I have noticed my upload modulation has dropped from 64qam to 16qam would this fault cause this?

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537002055.196512016 qam6
2603006015.046512016 qam5
3462008375.196512016 qam7
4393992494.946512016 qam8
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Message 8 of 18
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Re: Slow upload speeds area 14?

Hi there flashcash, 

 

I've had a quick check of the reference number Melissa posted and we can see that the issues you are having with the upload would be impacted. 

 

The issue is not impacting all customers within the region and it can be intermittent which is why it may not be listed on the Status Page. 

 

The estimated fix date is still showing to be 26th July at 9am. Please feel free to pop back if you ever need an update and we'll be happy to get this checked for you again. 

 

Cheers

Katie - Forum Team


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Message 9 of 18
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Re: Slow upload speeds area 14?

Thanks Katie,

If there is no improvement in a week I will definitely be popping back.

 

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Message 10 of 18
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Re: Slow upload speeds area 14?

Thanks flashcash - hope all is looking better for you once the area issue has cleared. Keep us posted. 

 

Cheers

Katie - Forum Team


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