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aj26
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Slow upload speeds and packet loss

Getting slow upload, packet loss and intermittent latency issues.

gig1_slow up.jpg

 

gig1_jan21.jpg

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000038.5205995120 KSym/sec64QAM9
22580000048.2705995120 KSym/sec8QAM14
33260000045.2705995120 KSym/sec64QAM13
43940000046.2705995120 KSym/sec64QAM12



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA00140
2US_TYPE_STDMA00140
3US_TYPE_STDMA00140
4US_TYPE_STDMA00140

 

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MikeRobbo
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Alessandro Volta
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Re: Slow upload speeds and packet loss

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Slow upload speeds and packet loss

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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aj26
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Re: Slow upload speeds and packet loss

monitoring screenshot already added just waiting for admin to approve

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aj26
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Re: Slow upload speeds and packet loss

upstream info added - shows issue with modulation, no issues with download.

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aj26
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Re: Slow upload speeds and packet loss

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dcd231c36b398ca33522176ebdac41519206aa9a-06-01-2021
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