I have upgraded from M350 to M500 and my upload speed has immediately dropped significantly from 30Mb odd to about 5Mb. The download speed has increased as expected. Nothing else has changed in my network.
Is anyone able to give me any advice on why this might have happened, or if there's anything I can do? I rely on a decent upload speed for my job.
After a package change, firmware update etc... its always worth doing a reset like this.
Do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time.
See if that sorts it.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your broadband.
I have managed to locate your account, unfortunately it seems as though your area is currently suffering from an SNR issue. It is due to be resolved on the 31/03/21, however theses dates are only advisory and are subject to change.