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Taylorplatt45
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Slow upload speed

I’m suffering from slow upload speeds with my virgin fibre. Is there a fault - I get the same results via Ethernet or WiFi, so believe it’s an issue with the line to the house.


3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000035.2705995120 KSym/sec16QAM4
24620000034.7705995120 KSym/sec32QAM3
35370000035.0205995120 KSym/sec64QAM2
46030000035.0205995120 KSym/sec32QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA001210
2US_TYPE_STDMA00610
3US_TYPE_STDMA00100
4US_TYPE_STDMA0020
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newapollo
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Re: Slow upload speed

Hi @Taylorplatt45 

The upstreamn power levels should all be 64QAM.

That's a lot of T3 timeout errors.

When was the last time you rebooted your hub?

Have you looked at Check service status at the top of the page? 

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

 

You should post your full router stats here for the learned members to check what the problem is and offer assistance.

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.

Don't login, instead below there click on Check Router Status

From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. 

You could also set up a BQM monitor  at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Lee_R
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Re: Slow upload speed

Hi @Taylorplatt45 thanks for posting and welcome back to our community.

Sorry to hear of your slow upload speeds.  I would like to take a closer look on your behalf.  I am going to send you a private message.

Regards


Lee_R

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Lee_R
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Re: Slow upload speed

Hi @Taylorplatt45 thanks for confirming your details to me.

I am sorry, there is an issue impacting your locality that would explain the issue you're having.  The current estimated fix time for this is 14th January 2022 at 9:00am.

Regards

 

Lee_R

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