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Zach_R
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Message 41 of 81
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Re: Slow upload speed

Hi @hd3,

Upon investigation, it appears that the current estimated fix date/time is approximately 12:00pm on May 11th.

I am really sorry about the ongoing inconvenience that this will undoubtedly cause.

Thanks,
 



Zach - Forum Team


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hd3
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Message 42 of 81
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Re: Slow upload speed

Another big day today with the fix date of May 11th 12pm.

So far its been 26th Feb, 10th March, 24th March, April 6th, April 12th and April 27th.

UPDATE: I took up a recent offer of a new Virgin Media Hub 4 (previous was Hub 3) which I installed yesterday. I'll post the stats below but I did notice on the Upstream Channel 4 the modulation was set to 16 QAM. Is that an issue?

Current speedtest on wired connection is 170 down and 5 up.

BQM - Live Graph 

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.0
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
32
4
DOCSIS 3.1 channels
0
0

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

5170750000-1.238.6QAM2565
6178750000-1.638.6QAM2566
7186750000-1.438.6QAM2567
8194750000-1.738.6QAM2568
13234750000-1.938.6QAM25613
14242750000-1.839QAM25614
15250750000-1.738.6QAM25615
16258750000-1.438.6QAM25616
17266750000-238.6QAM25617
18274750000-2.839QAM25618
19282750000-3.138.6QAM25619
20290750000-3.138.6QAM25620
21298750000-2.139QAM25621
22306750000-2.338.6QAM25622
23314750000-3.237.6QAM25623
24322750000-2.939QAM25624
25330750000-2.739QAM25625
26370750000-2.838.6QAM25626
27378750000-1.639QAM25627
28386750000-1.539QAM25628
29394750000-1.239QAM25629
30402750000-1.439QAM25630
31410750000-1.638.6QAM25631
32418750000-1.939QAM25632
33426750000-2.139QAM25633
34434750000-2.338.6QAM25634
35442750000-2.239QAM25635
36450750000-2.339QAM25636
37458750000-2.539QAM25637
38466750000-2.538.6QAM25638
39474750000-2.839QAM25639
40482750000-2.639QAM25640



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

5Locked38.60537700
6Locked38.60537700
7Locked38.60537700
8Locked38.60537700
13Locked38.60537700
14Locked38.98326100
15Locked38.60537700
16Locked38.60537700
17Locked38.60537700
18Locked38.98326100
19Locked38.60537700
20Locked38.60537700
21Locked38.98326100
22Locked38.60537700
23Locked37.63627600
24Locked38.98326100
25Locked38.98326100
26Locked38.60537700
27Locked38.98326100
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.60537700
32Locked38.98326100
33Locked38.98326100
34Locked38.60537700
35Locked38.98326100
36Locked38.98326100
37Locked38.98326100
38Locked38.60537700
39Locked38.98326100
40Locked38.98326100

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

139400000465120 KSym/sec64QAM4
24620000046.85120 KSym/sec64QAM3
332600000455120 KSym/sec64QAM5
42580000044.35120 KSym/sec16QAM11



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0020

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.0
Config file
cmreg-vmdg640-bbt060-b.cm



Primary Downstream Service Flow

SFID
933078
Max Traffic Rate
230000061
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
933077
Max Traffic Rate
22000061
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort



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hd3
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Re: Slow upload speed

Network LogTime Priority Description
Thu 01/01/1970 00:01:223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:15:155MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:15:225RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:18:115MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:18:175RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:18:196SW Download INIT - Via Config file cmreg-vmdg640-bbt060-b.cm
Mon 10/05/2021 13:18:413No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:19:346SW download Successful - Via Config file
Mon 10/05/2021 13:22:055MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:22:125RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:28:235MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:28:285RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:44:195MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 13:44:255RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 14:13:453No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 14:44:354DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 19:35:545RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/05/2021 22:39:143No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 11/05/2021 02:45:175RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

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Robert_P
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Message 44 of 81
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Re: Slow upload speed

Thanks for the update hd3, apologies for the delays, sometimes the issues are more complex and require more work than originally anticipated which can delay the estimated fix time provided via our Service Status page.

 

It can take a couple of hours for the page to be updated but let us know how this goes after the estimated fix date and time.

 

Rob

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hd3
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Message 45 of 81
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Re: Slow upload speed

Current speeds: 170 download and 4 upload.

I'm assuming the fix didn't happen and has been moved again. Is that the case?

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Robert_P
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Message 46 of 81
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Re: Slow upload speed

Sorry to advise this hd3, the ticket F008611099  is still open with the fix date pushed back to 25th May at 12pm. The engineers are working hard to fully resolve this as soon as possible.

 

Rob

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hd3
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Message 47 of 81
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Re: Slow upload speed

Do you know if this ticket got resolved?  BQM was stilling showing some over utilisation.

So far it's been scheduled for a fix 26th Feb, 10th March, 24th March, April 6th, April 12th, April 27th, May 11th and May 25th.

I've just checked the speeds and I'm getting 212 down and 7 up.

I'll keep checking throughout the day and report back.

 

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Zak_M
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Message 48 of 81
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Re: Slow upload speed

Good morning @hd3 

 

The utilisation is still present and is now due to be resolved on the 08/06/21. 

 

We are once again sorry for the inconvenience this has caused. 

 

Kind regard,

Zak_M

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hd3
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Message 49 of 81
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Re: Slow upload speed

Do you know if this ticket got resolved for over utilisation? 

Scheduled for a fix on 26th Feb, 10th March, 24th March, April 6th, April 12th, April 27th, May 11th, May 25th and then June 8th.

I've just checked the speeds and I'm getting 203 down and 6 up.

I assume the fix has been pushed back again. Please confirm.

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Zach_R
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Message 50 of 81
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Re: Slow upload speed

Hi @hd3,

Apologies for the ongoing issues and inconvenience that this is causing for you.

Upon checking the fault ticket (F008611099), it appears that the current estimated fix date is June 22nd 2021.
 

I am very sorry about this.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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