Virgin Media Community

[samijojo]

Hi, Im currently getting a 0.2 upload speed but a full download speed. I have tried the pin hole reset on my home hub 3 with no effect aswell as try different cables etc. I have tried ringing but im on constant hold and have tried virgin connect app but nobody replies. As a teacher and having to teach from home on a 0.2 upload speed which lags.

[samijojo]

[samijojo]

[conman33158]

Can you please do the following:

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

For Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

For Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow warning just click the Post button again. Use one post for each item if needed.

Please do not use screen grabs.

[samijojo]

vm200 connection

[samijojo]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	419000000	Locked
Ranged Upstream Channel (Hz)	60300024	Locked
Provisioning State	Online

[samijojo]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	2.2	40	256 qam	32
2	203000000	2.2	40	256 qam	9
3	211000000	2	40	256 qam	10
4	219000000	2.4	40	256 qam	11
5	227000000	2	40	256 qam	12
6	235000000	2.4	40	256 qam	13
7	243000000	2	40	256 qam	14
8	251000000	2.2	40	256 qam	15
9	259000000	1.9	40	256 qam	16
10	267000000	2	40	256 qam	17
11	275000000	2.2	40	256 qam	18
12	283000000	2.2	40	256 qam	19
13	291000000	2.5	40	256 qam	20
14	299000000	3.2	40	256 qam	21
15	307000000	3.2	40	256 qam	22
16	315000000	2.9	40	256 qam	23
17	323000000	3.5	40	256 qam	24
18	363000000	2.5	40	256 qam	25
19	371000000	2.7	40	256 qam	26
20	379000000	2.7	40	256 qam	27
21	387000000	2.2	40	256 qam	28
22	395000000	2.9	40	256 qam	29
23	403000000	2.2	40	256 qam	30
24	411000000	2.2	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	40	0
2	Locked	40.9	49	0
3	Locked	40.3	73	0
4	Locked	40.3	40	0
5	Locked	40.3	53	0
6	Locked	40.3	174	13
7	Locked	40.3	58	0
8	Locked	40.9	55	0
9	Locked	40.9	35	0
10	Locked	40.3	56	0
11	Locked	40.9	121	0
12	Locked	40.3	65	0
13	Locked	40.3	18	0
14	Locked	40.3	42	0
15	Locked	40.3	52	0
16	Locked	40.9	35	0
17	Locked	40.3	17	0
18	Locked	40.3	8	0
19	Locked	40.3	17	0
20	Locked	40.9	15	0
21	Locked	40.9	26	0
22	Locked	40.9	31	0
23	Locked	40.9	44	0
24	Locked	40.3	39	0

[samijojo]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300024	50	5120	64 qam	1
2	46200015	50.5	5120	16 qam	3
3	39400015	50	5120	16 qam	4
4	53700095	50.3	5120	16 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[samijojo]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

Primary Downstream Service Flow

SFID	334400
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	334399
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[samijojo]

Network Log

Time Priority Description

24/01/2021 11:40:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 11:39:29	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 23:50:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 20:50:14	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 04:24:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 00:43:37	notice	SW download Successful - Via NMS
20/01/2021 00:42:7	notice	SW Download INIT - Via NMS
18/01/2021 23:20:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 10:26:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:48:4	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:47:3	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:44:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:53	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:48	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:46	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:45	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;