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Richymc89
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Slow upload speed

I’ve recently upgraded to the 1gb Broadband having previously been on the 500mb (no issues)

since changing, and installing the hub 4, I’ve experienced slower speeds and very slow upload speeds. Before I’d get 500-600 mbps and upload speeds of around 40mbps.

I now get 300-400 mbps with upload speeds of around 20.

Im using the hub 4 in modem mode with a Netgear Orbi Ac3000 router. I used the same setup with my hub 3 on the 500mb with no issues.

ive ran tests before adding the router and still had the same upload speeds.

Anything I should be checking/changing? 

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Richymc89
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Re: Slow upload speed

So I’ve now reverted the Virgin hub 4 back to router mode to see if this resolved anything.

download speeds are decent 700/800+
upload speeds still low at 20/30

is there anything I can try my end?

thanks!

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Richymc89
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Re: Slow upload speed

My BQM 

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Re: Slow upload speed

0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14110000004.338.6QAM2561
24190000004.439QAM2562
34270000004.138.6QAM2563
4435000000439QAM2564
54430000003.938.6QAM2565
64510000004.339QAM2566
74590000004.739QAM2567
84670000004.438.6QAM2568
94750000004.439QAM2569
104830000004.339QAM25610
114910000004.738.6QAM25611
124990000005.239QAM25612
135070000005.139QAM25613
145150000005.239QAM25614
155230000004.838.6QAM25615
165310000004.738.6QAM25616
175390000004.839QAM25617
185470000004.739QAM25618
195550000005.138.6QAM25619
205630000004.938.6QAM25620
215710000004.839QAM25621
22579000000539QAM25622
23587000000538.6QAM25623
245950000005.239QAM25624
256030000004.939QAM25625
266110000004.939QAM25626
276190000004.838.6QAM25627
286270000004.839QAM25628
29635000000539QAM25629
306430000004.739QAM25630
316510000004.838.6QAM25631


3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.60537700
2Locked38.98326100
3Locked38.60537700
4Locked38.98326100
5Locked38.60537700
6Locked38.98326100
7Locked38.98326100
8Locked38.60537700
9Locked38.98326100
10Locked38.98326100
11Locked38.60537700
12Locked38.98326100
13Locked38.98326100
14Locked38.98326100
15Locked38.60537700
16Locked38.60537700
17Locked38.98326100
18Locked38.98326100
19Locked38.60537700
20Locked38.60537700
21Locked38.98326100
22Locked38.98326100
23Locked38.60537700
24Locked38.98326100
25Locked38.98326110
26Locked38.98326100
27Locked38.60537760
28Locked38.98326100
29Locked38.98326110
30Locked38.98326110
31Locked38.60537700


3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096728


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked393157977120

 

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Re: Slow upload speed

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000044.55120 KSym/sec64QAM4
26030000044.35120 KSym/sec64QAM1
35370000044.55120 KSym/sec64QAM2
44620000044.55120 KSym/sec64QAM3



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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Richymc89
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Re: Slow upload speed

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076+voc-b.cm


Primary Downstream Service Flow
SFID
53018
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
53017
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort



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Re: Slow upload speed

Network Log

Time Priority Description

Thu 01/01/1970 00:01:224Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:563No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:06:255MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:09:196SW Download INIT - Via Config file cmreg-vmdg640-bbt076-b.cm
Thu 31/12/2020 19:10:326SW download Successful - Via Config file
Thu 31/12/2020 19:13:015MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:25:425RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:25:536CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:45:454DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 20:04:095MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 20:35:194DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 20:57:423No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 04/01/2021 08:35:204DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 04/01/2021 10:55:333No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 04:05:184DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 04:05:204DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 16:38:423No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/01/2021 00:20:214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/01/2021 04:00:143No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/01/2021 00:17:326SW Download INIT - Via NMS
Wed 13/01/2021 00:19:156SW download Successful - Via NMS
Wed 13/01/2021 00:21:595MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/01/2021 00:22:095RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/01/2021 00:22:216CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/01/2021 09:16:233No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 14/01/2021 05:19:536CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 15/01/2021 01:12:003No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 15/01/2021 16:58:354DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 16/01/2021 07:09:093No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 18/01/2021 08:52:555MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 19/01/2021 02:23:593No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 20/01/2021 09:16:465MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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