Virgin Media Community

[Richymc89]

I’ve recently upgraded to the 1gb Broadband having previously been on the 500mb (no issues)

since changing, and installing the hub 4, I’ve experienced slower speeds and very slow upload speeds. Before I’d get 500-600 mbps and upload speeds of around 40mbps.

I now get 300-400 mbps with upload speeds of around 20.

Im using the hub 4 in modem mode with a Netgear Orbi Ac3000 router. I used the same setup with my hub 3 on the 500mb with no issues.

ive ran tests before adding the router and still had the same upload speeds.

Anything I should be checking/changing? 

[Richymc89]

So I’ve now reverted the Virgin hub 4 back to router mode to see if this resolved anything.

download speeds are decent 700/800+
upload speeds still low at 20/30

is there anything I can try my end?

thanks!

[Richymc89]

My BQM 

[Richymc89]

0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	4.3	38.6	QAM256	1
2	419000000	4.4	39	QAM256	2
3	427000000	4.1	38.6	QAM256	3
4	435000000	4	39	QAM256	4
5	443000000	3.9	38.6	QAM256	5
6	451000000	4.3	39	QAM256	6
7	459000000	4.7	39	QAM256	7
8	467000000	4.4	38.6	QAM256	8
9	475000000	4.4	39	QAM256	9
10	483000000	4.3	39	QAM256	10
11	491000000	4.7	38.6	QAM256	11
12	499000000	5.2	39	QAM256	12
13	507000000	5.1	39	QAM256	13
14	515000000	5.2	39	QAM256	14
15	523000000	4.8	38.6	QAM256	15
16	531000000	4.7	38.6	QAM256	16
17	539000000	4.8	39	QAM256	17
18	547000000	4.7	39	QAM256	18
19	555000000	5.1	38.6	QAM256	19
20	563000000	4.9	38.6	QAM256	20
21	571000000	4.8	39	QAM256	21
22	579000000	5	39	QAM256	22
23	587000000	5	38.6	QAM256	23
24	595000000	5.2	39	QAM256	24
25	603000000	4.9	39	QAM256	25
26	611000000	4.9	39	QAM256	26
27	619000000	4.8	38.6	QAM256	27
28	627000000	4.8	39	QAM256	28
29	635000000	5	39	QAM256	29
30	643000000	4.7	39	QAM256	30
31	651000000	4.8	38.6	QAM256	31

3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.605377	0	0
2	Locked	38.983261	0	0
3	Locked	38.605377	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.605377	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	38.605377	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.605377	0	0
20	Locked	38.605377	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	38.983261	0	0
25	Locked	38.983261	1	0
26	Locked	38.983261	0	0
27	Locked	38.605377	6	0
28	Locked	38.983261	0	0
29	Locked	38.983261	1	0
30	Locked	38.983261	1	0
31	Locked	38.605377	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

728

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

39

3

15797712

0

[Richymc89]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	44.5	5120 KSym/sec	64QAM	4
2	60300000	44.3	5120 KSym/sec	64QAM	1
3	53700000	44.5	5120 KSym/sec	64QAM	2
4	46200000	44.5	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Richymc89]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076+voc-b.cm

Primary Downstream Service Flow

SFID	53018
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	53017
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[Richymc89]

Network Log

Time Priority Description

Thu 01/01/1970 00:01:22	4	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:56	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:06:25	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:09:19	6	SW Download INIT - Via Config file cmreg-vmdg640-bbt076-b.cm
Thu 31/12/2020 19:10:32	6	SW download Successful - Via Config file
Thu 31/12/2020 19:13:01	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:25:42	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:25:53	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 19:45:45	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 20:04:09	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 20:35:19	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 31/12/2020 20:57:42	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 04/01/2021 08:35:20	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 04/01/2021 10:55:33	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 04:05:18	4	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 04:05:20	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/01/2021 16:38:42	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/01/2021 00:20:21	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/01/2021 04:00:14	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/01/2021 00:17:32	6	SW Download INIT - Via NMS
Wed 13/01/2021 00:19:15	6	SW download Successful - Via NMS
Wed 13/01/2021 00:21:59	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/01/2021 00:22:09	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/01/2021 00:22:21	6	CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 13/01/2021 09:16:23	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 14/01/2021 05:19:53	6	CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 15/01/2021 01:12:00	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 15/01/2021 16:58:35	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 16/01/2021 07:09:09	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 18/01/2021 08:52:55	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 19/01/2021 02:23:59	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 20/01/2021 09:16:46	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;