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Mark_P
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Slow upload speed during the day 1.5Mbps M350

Hi,

Upload speed can drop as low as 1.5Mbps during the day. Engineer visit was booked for 5/1/21, engineer called and said they could see issues but issue was not at my end so site visit not necessary, issue should be fixed in a couple of weeks.

Still have the issue, status on by postcode has no issues, any assistance much appreciated modem status below:

 

 

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

234750000

Locked

Ranged Upstream Channel (Hz)

39400041

Locked

Provisioning State

Online

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

234750000

1.2

40

256 qam

13

2

242750000

1.2

40

256 qam

14

3

250750000

2

40

256 qam

15

4

258750000

2.7

40

256 qam

16

5

266750000

3

40

256 qam

17

6

274750000

2.7

40

256 qam

18

7

282750000

2.7

40

256 qam

19

8

290750000

3.2

40

256 qam

20

9

298750000

3.5

40

256 qam

21

10

306750000

3.7

40

256 qam

22

11

314750000

4.4

40

256 qam

23

12

322750000

4.9

40

256 qam

24

13

330750000

4.9

40

256 qam

25

14

370750000

4.1

40

256 qam

26

15

378750000

4

40

256 qam

27

16

386750000

3.5

40

256 qam

28

17

394750000

3.2

40

256 qam

29

18

402750000

3.2

40

256 qam

30

19

410750000

3.7

40

256 qam

31

20

418750000

4

40

256 qam

32

21

426750000

4.6

40

256 qam

33

22

434750000

4.8

40

256 qam

34

23

442750000

4.5

40

256 qam

35

24

450750000

4

40

256 qam

36




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

1783

2442

2

Locked

40.3

1735

2475

3

Locked

40.9

1802

2540

4

Locked

40.3

1623

2590

5

Locked

40.3

1527

2649

6

Locked

40.9

1840

2650

7

Locked

40.9

2661

8819

8

Locked

40.9

2590

9095

9

Locked

40.9

2585

278

10

Locked

40.9

2471

291

11

Locked

40.3

2444

898

12

Locked

40.9

2192

905

13

Locked

40.9

2424

7823

14

Locked

40.9

5310

4834

15

Locked

40.9

3468

7869

16

Locked

40.3

4296

482

17

Locked

40.3

4749

591

18

Locked

40.3

5248

632

19

Locked

40.3

5093

742

20

Locked

40.3

4572

716

21

Locked

40.3

4441

774

22

Locked

40.3

4055

826

23

Locked

40.9

4424

865

24

Locked

40.9

4656

731

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400041

48.8

5120

16 qam

4

2

46199890

49

5120

16 qam

3

3

32600038

48.8

5120

16 qam

9

4

25799818

48

5120

16 qam

10




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

17

0

4

ATDMA

0

0

10

0

 

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

cmreg-vmdg505-bbt062-b.cm




Primary Downstream Service Flow

SFID

1122476

Max Traffic Rate

402500089

Max Traffic Burst

42600

Min Traffic Rate

0




Primary Upstream Service Flow

SFID

1122475

Max Traffic Rate

38500089

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

42600

Scheduling Type

BestEffort

 

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Mark_P
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Re: Slow upload speed during the day 1.5Mbps M350

Network Log

Time

Priority

Description

19/01/2021 17:25:41

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/01/2021 14:09:8

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/01/2021 14:09:3

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/01/2021 14:09:3

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/01/2021 14:09:3

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/01/2021 14:09:3

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/01/2021 07:05:35

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/01/2021 15:20:1

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/01/2021 04:53:32

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/01/2021 04:38:1

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/01/2021 13:02:54

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/01/2021 10:48:14

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/01/2021 10:23:16

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/01/2021 04:13:15

notice

SW download Successful - Via NMS

06/01/2021 04:11:53

notice

SW Download INIT - Via NMS

05/01/2021 19:51:13

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:44

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/01/2021 09:17:12

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/01/2021 09:17:6

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/01/2021 09:16:29

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Mark_P
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Re: Slow upload speed during the day 1.5Mbps M350

Issue still remains the same 16 qam and slow upload speeds during the day.

This is my BQM 

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Message 4 of 5
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Re: Slow upload speed during the day 1.5Mbps M350

Issue still remains the same, 16 qam and slow upload speeds during the day.

This is my BQM for Sunday.

 

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Re: Slow upload speed during the day 1.5Mbps M350

I should be getting 10x my current upload speed!!!

Speed 2021-02-19.PNG

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