Virgin Media Community

[captainpovey]

Got a hub 4 in September 2020 - had no problems before this unfortunate event.

Started to have slow upload speeds so posted information and it was sorted out.

It's started happening again in the last month or so. Download is perfect 380Mbs almost always but upload speeds are 2-10Mbs especially during the day. I know more people are using the internet in these troubled times but I'm supposed to be getting 35Mbs Upload and the bill is about to rise again (I've done all the usual resets and all speeds are via Ethernet directly connected to the Hub)

So here goes.

BQM link 

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
30 402750000 8 39 QAM256 30
1 138750000 9.4 36.4 QAM256 1
2 146750000 9.1 36.4 QAM256 2
3 154750000 9.2 36.4 QAM256 3
4 162750000 8.9 36.6 QAM256 4
5 170750000 8.9 37.4 QAM256 5
6 178750000 8.8 36.6 QAM256 6
7 186750000 8.8 37.4 QAM256 7
8 194750000 8.7 37.4 QAM256 8
9 202750000 8.6 37.4 QAM256 9
10 210750000 8.5 37.4 QAM256 10
11 218750000 8.2 37.6 QAM256 11
12 226750000 8.2 37.6 QAM256 12
13 234750000 8.3 37.4 QAM256 13
14 242750000 8.2 37.6 QAM256 14
15 250750000 8.1 37.6 QAM256 15
16 258750000 8 37.6 QAM256 16
17 266750000 8.1 37.6 QAM256 17
18 274750000 8.4 37.6 QAM256 18
19 282750000 8.6 38.6 QAM256 19
20 290750000 8.7 39 QAM256 20
21 298750000 8.7 38.6 QAM256 21
22 306750000 8.5 38.6 QAM256 22
23 314750000 8.5 39 QAM256 23
24 322750000 8.3 38.6 QAM256 24
25 330750000 8.6 39 QAM256 25
26 370750000 8.9 38.6 QAM256 26
27 378750000 8.6 39 QAM256 27
28 386750000 8.5 38.6 QAM256 28
29 394750000 8.2 38.6 QAM256 29
31 410750000 8 39 QAM256 31

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
30 Locked 38.983261 0 0
1 Locked 36.386890 0 0
2 Locked 36.386890 0 0
3 Locked 36.386890 0 0
4 Locked 36.609653 0 0
5 Locked 37.355988 0 0
6 Locked 36.609653 0 0
7 Locked 37.355988 0 0
8 Locked 37.355988 0 0
9 Locked 37.355988 0 0
10 Locked 37.355988 0 0
11 Locked 37.636276 0 0
12 Locked 37.636276 0 0
13 Locked 37.355988 0 0
14 Locked 37.636276 0 0
15 Locked 37.636276 0 0
16 Locked 37.636276 0 0
17 Locked 37.636276 0 0
18 Locked 37.636276 0 0
19 Locked 38.605377 0 0
20 Locked 38.983261 0 0
21 Locked 38.605377 0 0
22 Locked 38.605377 0 0
23 Locked 38.983261 0 0
24 Locked 38.605377 0 0
25 Locked 38.983261 0 0
26 Locked 38.605377 0 0
27 Locked 38.983261 0 0
28 Locked 38.605377 0 0
29 Locked 38.605377 0 0
31 Locked 38.983261 0 0

[captainpovey]

3.1 Downstream channels
33 86 4K 1680 QAM4096 424

3.1 Downstream channels
33 Locked 41 7.1 316066380 16

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 36.3 5120 KSym/sec 64QAM 1
2 39400000 34.8 5120 KSym/sec 64QAM 4
3 46200000 35.5 5120 KSym/sec 64QAM 3
4 53700000 36.3 5120 KSym/sec 64QAM 2

3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 1 0
4 US_TYPE_STDMA 0 0 1 0

[captainpovey]

And Finally Esther ...

Time Priority Description
Thu 01/01/1970 00:01:24 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 22/01/2021 13:54:14 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 22/01/2021 14:19:20 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/01/2021 11:16:37 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 25/01/2021 01:02:54 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 25/01/2021 01:02:59 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 25/01/2021 01:05:14 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 02:57:13 4 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 25/01/2021 10:49:31 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 27/01/2021 06:46:57 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;