Virgin Media Community

[runonthespot]

Hi all,

I'd love some help to understand why I can get 200+ down but under 1 upload during the day (although this climbs to 6 in the evening, and at midnight, 12)

Usual logs attached thanks!  This seems to often very badly effect video calls, causing dropped calls or audio/video artefacts.

Mike Renwick

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	9	38	256 qam	9
2	210750000	9	38	256 qam	10
3	218750000	9.1	38	256 qam	11
4	226750000	9	38	256 qam	12
5	234750000	9	38	256 qam	13
6	242750000	9.1	38	256 qam	14
7	250750000	9.6	38	256 qam	15
8	258750000	10.1	38	256 qam	16
9	266750000	10.4	38	256 qam	17
10	274750000	10.4	38	256 qam	18
11	282750000	10.8	37	256 qam	19
12	290750000	11.4	38	256 qam	20
13	298750000	11.6	38	256 qam	21
14	306750000	11.5	38	256 qam	22
15	314750000	11.4	38	256 qam	23
16	322750000	11.5	38	256 qam	24
17	330750000	11.9	38	256 qam	25
18	370750000	11.3	38	256 qam	26
19	378750000	11.4	37	256 qam	27
20	386750000	11.3	38	256 qam	28
21	394750000	10.9	37	256 qam	29
22	402750000	10.9	37	256 qam	30
23	410750000	11.4	37	256 qam	31
24	418750000	11.6	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	7416	28025
2	Locked	38.6	9223	29856
3	Locked	38.6	9044	36841
4	Locked	38.6	9771	42225
5	Locked	38.6	10919	37923
6	Locked	38.6	10933	44709
7	Locked	38.6	11902	51993
8	Locked	38.6	10356	32520
9	Locked	38.9	10124	38446
10	Locked	38.6	9999	36355
11	Locked	37.6	8747	41032
12	Locked	38.9	10126	50587
13	Locked	38.6	11517	63462
14	Locked	38.6	11606	62546
15	Locked	38.9	14209	80758
16	Locked	38.6	13107	60944
17	Locked	38.6	12689	53124
18	Locked	38.9	17723	63793
19	Locked	37.6	18818	66194
20	Locked	38.6	20273	75022
21	Locked	37.6	20499	72153
22	Locked	37.6	25826	92693
23	Locked	37.3	26249	87730
24	Locked	37.6	23502	69155

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400049	41	5120	64 qam	4
2	46200182	41.8	5120	64 qam	3
3	25799853	39	5120	16 qam	6
4	32600038	40	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	63	0
2	ATDMA	0	0	60	0
3	ATDMA	0	0	70	0
4	ATDMA	0	0	54	0

Network Log

Time Priority Description

21/01/2021 22:08:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 22:08:35	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 21:56:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 21:56:1	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 15:01:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 02:28:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 16:12:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 16:12:2	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 16:11:31	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 16:11:26	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 16:11:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 16:11:26	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 11:59:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 11:59:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 11:59:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 11:59:22	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 11:59:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 11:59:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 11:59:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 11:59:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Anonymous]

Seems like this is the norm now for most Virgin users

[Eeeps]

Downstream power level are a little high but your main problem seems to be on the upstream - one channel is showing a much lower modulation depth (16 rather than 64) meaning you have some significant noise on the upstream.

You also have partial service logged also indicating a probable issue on the upstream.

This is likely a network issue that needs to be resolved by VM

[Antish84]

I have had problems since a few months and Virgin is not doing anything. 

Slow speed. Not 200mb

Keeps disconnecting and kids kicked out of their homeworking. 

VM is not answering the questions/ queries.