Thanks for posting. Sorry to hear of the broadband issues. You were affected by a noise on the line issue. Fault reference is F009543083. The ticket is showing restored but is under monitoring from the field and networks team.
The speeds seem to be back to normal now, but there are still some oddities.
The Hub 3 is in modem mode and I can only access it via 192.168.100.1 just after it has been restarted. At any other time it says "The connection has timed out". Also, when I first open a browser the first site has a delay before it loads and then it seems normal after that. I still have 1 upload channel at 32 qam.
Thank you for coming back to us, I have just taken a further look over your account and I can see that there is an SNR issue in your area, the ETA for fix is today, however with SNR issue they are notoriously difficult to locate the problem area so I would expect this to be delayed somewhat.