I'm on a 100MB package and have to remote into my PC at work on a daily basis. My connection has never been great, however it has become markedly worse over the past few weeks, either providing me with a unworkable lag or kicking me out entirely. This is an issue with my broadband connection rather than on my work servers, as using my phone as a hotspot yields no issues.
I'm connected to the router via an ethernet cable, so it's not a WiFi issue. Have tried restarting the router, re-seating all cables both inside and outside the house with no luck.
While I appreciate there is heavy load on the network at the moment, and i'm not expecting sub-30 ping on a consistent basis, I do expect at least expect a stable, workable connection. Service status shows no issues in my area, as it always has. Any suggestions would be much appreciated. I'm at the end of my tether. I'm in the E18 postcode area if that is any use.
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Pinging google.co.uk using the tool in the router PING google.co.uk (188.8.131.52): 64 data bytes 72 bytes from 184.108.40.206: seq=0 ttl=116 time=150.000 ms 72 bytes from 220.127.116.11: seq=1 ttl=116 time=150.000 ms 72 bytes from 18.104.22.168: seq=2 ttl=116 time=12940.000 ms 72 bytes from 22.214.171.124: seq=3 ttl=116 time=14930.000 ms --- google.co.uk ping statistics --- 10 packets transmitted, 4 packets received, 60% packet loss round-trip min/avg/max = 150.000/7042.500/14930.000 ms
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?