Slow speeds

[Sordids999]

 can anyone help please I have tried a reset to the router and even a back to factory settings and still the speeds are bad 

I'm supposed to have 250mb speed 😞 

Using a suberhub router 

[Alex_RM]

Hi Sordids999,

Thanks for posting and sorry to see you're getting some slow speeds.

Can you confirm how the connection is using a wired connection?

Have you rebooted the hub recently?

Alex_Rm

[Sordids999]

Using ethernet 

And yes recently it said virgin is working in the area so rebooted the modem many times still nothing 

Today is the same 

[jbrennand]

Can you run the test like this
________________________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests only full speeds "TO" the Hub are guaranteed.
So, can you test speeds directly like this.

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...