Slow speeds

[alela]

Hello, I'm suddenly experiencing very low speeds, being unable to reach 100Mbps despite being on the M600 plan. For a year or so my speeds have been higher – somewhere between 300 and 500Mbps – though have never managed to get anywhere near 600.

Would it be possible for a moderator to check on my account? Please let me know if you need any other details. Thank you!

[jbrennand · Accepted solution]

Firstly... Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What additional equipment do you have connected to the Hub? Is it a Hub3 or 4?

Have you tried doing a full 60 second pinhole reset on the Hub?

[alela]

Thank you for the tips! After a factory reset and a few reboots it seems things have gone back to how they were.

[Akua_A]

Hi @alela,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you were having issues with your broadband speeds. We are however glad that @jbrennand was able to help and that the issue has been resolved. Please do not hesitate to contact us if you need any further help.

Thanks,