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dobbollah
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Message 1 of 23
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Slow speeds

I have the 600 mbps package, however the WiFi lately has been poor, worse than normal today.

I have the hub 3.

The last 2 speedtests were showing just 43mbps down and 0.5 mbps upload, this was over WiFi stood next to the hub 3.

Aside from rebooting the hub....I'd welcome some help to get what I'm paying for.

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lotharmat
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Message 2 of 23
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Re: Slow speeds

What speed do you get with a wired device?



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Hub 3 - Modem Mode - TP-Link Archer C7

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dobbollah
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Message 3 of 23
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Re: Slow speeds

Download 249 mbps upload 2mbps for wired 

Speediest on phone just after was 189 down and 1.2 up

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lotharmat
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Message 4 of 23
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Re: Slow speeds

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



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Hub 3 - Modem Mode - TP-Link Archer C7

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dobbollah
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Message 5 of 23
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Re: Slow speeds

Screenshot_20210907-192106_Chrome.jpg

Screenshot_20210907-192115_Chrome.jpg

Screenshot_20210907-192137_Chrome.jpg

Screenshot_20210907-192155_Chrome.jpg

Screenshot_20210907-192212_Chrome.jpg

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lotharmat
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Message 6 of 23
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Re: Slow speeds

I'm really sorry - I'm struggling to see those - is there a way you can post them as text?



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Hub 3 - Modem Mode - TP-Link Archer C7

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dobbollah
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Message 7 of 23
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Re: Slow speeds

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
139000000
Locked
Ranged Upstream Channel (Hz)
39399985
Locked
Provisioning State
Online
Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1139000000-5.738256 qam1
2147000000-638256 qam2
3155000000-6.538256 qam3
4163000000-6.738256 qam4
5171000000-6.938256 qam5
6179000000-6.938256 qam6
7187000000-7.537256 qam7
8195000000-8.537256 qam8
9203000000-9.238256 qam9
10211000000-8.537256 qam10
11219000000-8.437256 qam11
12227000000-8.737256 qam12
13235000000-9.437256 qam13
14243000000-9.537256 qam14
15251000000-937256 qam15
16259000000-9.537256 qam16
17267000000-1136256 qam17
18275000000-11.236256 qam18
19283000000-10.237256 qam19
20291000000-9.937256 qam20
21299000000-8.937256 qam21
22307000000-9.537256 qam22
23315000000-10.237256 qam23
24323000000-9.737256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.911140601248776
2Locked38.6994605322314
3Locked38.915348701155356
4Locked38.613834001844964
5Locked38.61100517248575
6Locked38.211936181219305
7Locked37.61497372759343
8Locked37.6604378180897
9Locked38.648681782062
10Locked37.6318072065
11Locked37.6851302910
12Locked37.6480433158787
13Locked37.3494133122965
14Locked37.31618656919
15Locked37.3172764669
16Locked37.348411310515
17Locked36.3837496297966
18Locked36.6838034110449
19Locked37.3230219164
20Locked37.33437165939
21Locked37.6539621250190
22Locked37.6500769148433
23Locked37.3119171034
24Locked37.61038271662
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dobbollah
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Message 8 of 23
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Re: Slow speeds

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13939998548512064 qam4
26030000050512064 qam1
35370000048.8512064 qam2
44620000048.5512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0020
2ATDMA0050
3ATDMA0030
4ATDMA0020
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dobbollah
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Message 9 of 23
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Re: Slow speeds

Spoiler
 
Network LogTime Priority Description
07/09/2021 18:54:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:53:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:50:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:50:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:49:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:48:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:46:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:46:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:45:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:45:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:42:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:41:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:41:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:39:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:37:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:36:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:34:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:34:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:32:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:32:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
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Message 10 of 23
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Re: Slow speeds

Crikey!! - D/S power is waaaay too low!

Do you have an attenuator fitted to the back of the hub?

If yes - remove it and see if that helps - If not: Hang tight for a VM forum staff member to take a look and probably book a tech visit to rectify this!



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Hub 3 - Modem Mode - TP-Link Archer C7

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