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tonytheblue
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Slow speeds

Having problems with speed over the last few weeks, could it be the power levels?   Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-14.734256 qam25
2258750000-1534256 qam16
3266750000-14.934256 qam17
4274750000-1534256 qam18
5282750000-1534256 qam19
6290750000-14.735256 qam20
7298750000-14.434256 qam21
8306750000-14.435256 qam22
9314750000-14.734256 qam23
10322750000-14.735256 qam24
11370750000-14.834256 qam26
12378750000-15.334256 qam27
13386750000-15.834256 qam28
14394750000-15.534256 qam29
15402750000-14.934256 qam30
16410750000-14.535256 qam31
17418750000-14.535256 qam32
18426750000-14.535256 qam33
19434750000-14.734256 qam34
20442750000-14.734256 qam35
21450750000-14.334256 qam36
22458750000-14.335256 qam37
23466750000-14.335256 qam38
24474750000-14.335256 qam39

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked34.9722511954
2Locked34.92833551217
3Locked34.92347341330
4Locked34.91578621567
5Locked34.91460351594
6Locked35861731549
7Locked34.91490391686
8Locked35541881633
9Locked34.91099731633
10Locked35973031790
11Locked34.91873551817
12Locked34.47386991983
13Locked34.310470132313
14Locked34.48264322290
15Locked34.91970832301
16Locked351786762276
17Locked351053051853
18Locked35752831691
19Locked34.91191771577
20Locked34.91220191637
21Locked34.91748251801
22Locked35684231733
23Locked35690491773
24Locked35575231707

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000051512064 qam1
23940000051512064 qam4
34620000051512064 qam3
45370000051512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0030
3ATDMA0020
4ATDMA0030

 

 

My Broadband Ping - Broadband
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MikeRobbo
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Alessandro Volta
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Message 2 of 5
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Re: Slow speeds

Your Downstream Power Levels are far too low.

Your Upstream Power Levels are maxed out.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-14.734256 qam25
2258750000-1534256 qam16
3266750000-14.934256 qam17
4274750000-1534256 qam18
5282750000-1534256 qam19
6290750000-14.735256 qam20
7298750000-14.434256 qam21
8306750000-14.435256 qam22
9314750000-14.734256 qam23
10322750000-14.735256 qam24
11370750000-14.834256 qam26
12378750000-15.334256 qam27
13386750000-15.834256 qam28
14394750000-15.534256 qam29
15402750000-14.934256 qam30
16410750000-14.535256 qam31
17418750000-14.535256 qam32
18426750000-14.535256 qam33
19434750000-14.734256 qam34
20442750000-14.734256 qam35
21450750000-14.334256 qam36
22458750000-14.335256 qam37
23466750000-14.335256 qam38
24474750000-14.335256 qam39

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000051512064 qam1
23940000051512064 qam4
34620000051512064 qam3
45370000051512064 qam2

*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
tonytheblue
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Re: Slow speeds

Hi 

I got in touch with VM through the chat and was told there was a network error in my area and that it has now been fixed, but my issue is still the same.

I'm on hub3 and 200 Mbs broadband package.

Here's the latest router status

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-1535256 qam25
2258750000-1634256 qam16
3266750000-15.734256 qam17
4274750000-15.734256 qam18
5282750000-15.534256 qam19
6290750000-15.234256 qam20
7298750000-14.934256 qam21
8306750000-14.835256 qam22
9314750000-1534256 qam23
10322750000-1534256 qam24
11370750000-1534256 qam26
12378750000-15.334256 qam27
13386750000-15.534256 qam28
14394750000-15.434256 qam29
15402750000-1534256 qam30
16410750000-14.734256 qam31
17418750000-14.834256 qam32
18426750000-14.935256 qam33
19434750000-1534256 qam34
20442750000-1534256 qam35
21450750000-14.734256 qam36
22458750000-14.534256 qam37
23466750000-14.534256 qam38
24474750000-14.735256 qam39





Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13259997949.5512064 qam5
23940008351512064 qam4
34619999151512064 qam3
45369999851512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

09/01/2021 13:47:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 13:34:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 13:07:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 22:06:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 12:07:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 23:12:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 23:12:0Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 15:34:10noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 15:34:10ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 11:39:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 03:34:9noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 03:34:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 22:28:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 20:07:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 04:05:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2020 22:06:22noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2020 22:06:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 14:16:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 10:06:22noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 10:06:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
My Broadband Ping - Broadband
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MikeRobbo
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Alessandro Volta
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Message 4 of 5
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Re: Slow speeds

Your Downstream Power Levels are far too low and the Upstream Power levels are maxed out

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-1535256 qam25
2258750000-1634256 qam16
3266750000-15.734256 qam17
4274750000-15.734256 qam18
5282750000-15.534256 qam19
6290750000-15.234256 qam20
7298750000-14.934256 qam21
8306750000-14.835256 qam22
9314750000-1534256 qam23
10322750000-1534256 qam24
11370750000-1534256 qam26
12378750000-15.334256 qam27
13386750000-15.534256 qam28
14394750000-15.434256 qam29
15402750000-1534256 qam30
16410750000-14.734256 qam31
17418750000-14.834256 qam32
18426750000-14.935256 qam33
19434750000-1534256 qam34
20442750000-1534256 qam35
21450750000-14.734256 qam36
22458750000-14.534256 qam37
23466750000-14.534256 qam38
24474750000-14.735256 qam39

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
tonytheblue
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Re: Slow speeds

It's been 2 weeks since my last post, will anybody look into this or am I best trying on the phone or chat?

Thanks

My Broadband Ping - Broadband
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