Recently signed up the 1 gig connection but only saw it at that speed pin the first day. I know it's not normal times at the moment but how can I get hold of someone which is virtually impossible at the moment
What speeds do you get at >> Sam Knows Real Speed << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Sorry to hear about the slow speeds on the 1 gig connection. Can I ask whether you've used the Sam Knows link that MikeRobbo has given for the speed test? Please try that link for our 1 Gig connection as we know that it's compatible. Please see this link for more details.
I've also ran a speed test on our side using the information we have on here and can see that the results matches the connection. If you're still having problems, please let us know.