Menu
Reply
Dylanmcnich
  • 1
  • 0
  • 0
Joining in
224 Views
Message 1 of 2
Flag for a moderator

Slow speeds

I have recently just moved to virgin 350mbps package, and noticed when downloading on xbox series X I'm getting a max of 19 mbps download for games, is there a fix for this? I've done speed tests I get 220mbps it's just when downloading it's very slow, my router is split into 2hz and 5hz to which my xbox is connected to the 5hz with nothing else attached

0 Kudos
Reply
jbrennand
  • 20.53K
  • 2.18K
  • 3.63K
Very Insightful Person
Very Insightful Person
193 Views
Message 2 of 2
Flag for a moderator

Re: Slow speeds

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.

So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers (NOT an xbox!), via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply