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davidbxrch
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Slow speeds suddenly on M350 package

Hello, I've been experiencing slow speeds for the last 2 weeks, I'm getting an average of 160-170mbps, this is on a wired connection. I've tried factory resetting my router and have had no luck. I've also tested with multiple devices and ethernet cables.

Also I use my HUB 3 in modem mode connected to a TP-Link Wi-Fi mesh system. I can see from my TP-Link dashboard that nothing is hogging any bandwidth so I'm unsure as to what can be causing any problems.

Thanks.

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MikeRobbo
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Message 2 of 32
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Re: Slow speeds suddenly on M350 package

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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davidbxrch
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Re: Slow speeds suddenly on M350 package

As mentioned in the OP I'm getting between 160 and 170mbps, I've tried with multiple cat6 cables and I've tried on multiple devices and get the same speed on all of them. 

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jbrennand
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Message 4 of 32
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Re: Slow speeds suddenly on M350 package

OK try it this way and report back.

Disconnect the router and then connect a your 1GB enabled computer/laptop, with up to date drivers, via your known good and working Cat6 ethernet cable, directly to the Hub still in “modem mode”. Test at speedtest.net (not the App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers, other connected devices, etc, are limiting speeds on tests.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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davidbxrch
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Message 5 of 32
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Re: Slow speeds suddenly on M350 package

My device won't connect to internet at all when plugged directly into my HUB 3 in modem mode, and as mentioned above I've tested this on multiple devices and on different platforms the speed is also the same on wireless so this has something to do directly with virgin or my HUB 3

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MikeRobbo
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Message 6 of 32
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Re: Slow speeds suddenly on M350 package

In Modem Mode only one ethernet port is 'live'.

Unplug the TP link and plug the PC in.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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davidbxrch
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Message 7 of 32
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Re: Slow speeds suddenly on M350 package

Yeah I done that, restarted, connected. 160mbps...not the 380mbps I was getting 2 weeks ago. Can't contact Virgin at all by the looks of it been on live chat for 17 hours and still no reply. 

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MikeRobbo
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Message 8 of 32
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Re: Slow speeds suddenly on M350 package

Try a factory reset using this exact method ...

Factory reset the Hub using this exact method ...

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your speed again.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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jbrennand
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Message 9 of 32
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Re: Slow speeds suddenly on M350 package

So have you done it in safe+networking mode at speedtest.net, yet?

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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davidbxrch
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Message 10 of 32
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Re: Slow speeds suddenly on M350 package

Still no luck 🙄😕

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