Hello, I've been experiencing slow speeds for the last 2 weeks, I'm getting an average of 160-170mbps, this is on a wired connection. I've tried factory resetting my router and have had no luck. I've also tested with multiple devices and ethernet cables.
Also I use my HUB 3 in modem mode connected to a TP-Link Wi-Fi mesh system. I can see from my TP-Link dashboard that nothing is hogging any bandwidth so I'm unsure as to what can be causing any problems.
Disconnect the router and then connect a your 1GB enabled computer/laptop, with up to date drivers, via your known good and working Cat6 ethernet cable, directly to the Hub still in “modem mode”. Test at speedtest.net (not the App!) to your nearest VM server - try on 2 different browsers.
If they are still low – boot the device into safe+networking mode and try again.
There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers, other connected devices, etc, are limiting speeds on tests.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
My device won't connect to internet at all when plugged directly into my HUB 3 in modem mode, and as mentioned above I've tested this on multiple devices and on different platforms the speed is also the same on wireless so this has something to do directly with virgin or my HUB 3