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Slow speeds started today

Norrisweb
Joining in

All day my download speeds have been very low. I'm on a wired connection and speed test comes back as 42.8 down and I'm on the 200 package which normally does 220. I've restarted, checked the connections, etc.

The information on the router\modem is as follows;

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-0.34-0.47-0.60-0.75-0.93-1.24-1.30-1.67
RxMER (dB)38.2637.9436.8437.9438.2637.9438.6138.26
Pre RS Errors860838464331305259367539460297
Post RS Errors294283298271294259115939291288

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2341
Frequency (Hz)53700000462000003940000060300000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)51.0050.7550.2551.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts5000
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
21/07/2022 22:38:33 GMT21/07/2022 22:38:33 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 22:36:42 GMT21/07/2022 22:36:42 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 21:51:48 GMT21/07/2022 21:51:48 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 21:46:18 GMT21/07/2022 21:46:18 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 21:21:27 GMT21/07/2022 21:21:27 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 21:18:34 GMT21/07/2022 21:18:34 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 20:41:02 GMT21/07/2022 20:41:02 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 20:38:32 GMT21/07/2022 20:38:32 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 20:36:21 GMT21/07/2022 20:36:21 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 20:22:29 GMT21/07/2022 20:22:29 GMTWarning (5)84000700RCS Partial Service
21/07/2022 20:22:29 GMT21/07/2022 20:22:29 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/07/2022 20:22:27 GMT21/07/2022 20:22:27 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
21/07/2022 18:27:02 GMT21/07/2022 18:27:02 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 18:03:12 GMT21/07/2022 18:03:12 GMTWarning (5)84020200Lost MDD Timeout
21/07/2022 16:52:22 GMT21/07/2022 16:52:22 GMTWarning (5)84020200Lost MDD Timeout
4 REPLIES 4

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Norrisweb

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you were experiencing issues with your download speeds on Thursday. 

We have taken a look from our side your power levels do appear to be running within specification on the live report.

With this being the case, have things improved since you first reported this problem? If not, are you able to begin a Broadband Quality Monitor and post the link of the results? 

Thanks,

 

Nat

So the speed issues have resolved, however there is still a lingering issue of regular 5 ish seconds where the Internet seems to drop out meaning that anything connection sensitive stops (MS Teams meetings, online gaming, etc.). These dropouts can be spaced anything from 20 to 5 minutes apart. I spent some time changing things on my setup, eventually even turning off modem mode on the VM router and just directly connecting to it.

I've ran one of those Broadband Quality Monitor for 12 ish hours and you can find it below

e509e6f5e22e390ea94ea44cfe0b4450bc783d75-27-07-2022.png

 

Norrisweb
Joining in

Just updating with a more complete version of the BQM

e509e6f5e22e390ea94ea44cfe0b4450bc783d75-28-07-2022.png

Gareth_L
Forum Team
Forum Team

Hello Norrisweb,

Sorry to see the connection issues above on the BQM. 

Thank you for supplying that, It helps us out a great deal .

I did check from here and can see we have an engineer booked to attend.

Can you please let us know how the visit goes.

Gareth_L