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KamB205
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Slow speeds on M350

Hi Everyone, i have been having slow speeds since i got virgin installed last tuesday, the engineer said it would take 24 hours for the speeds to stablise, but the speeds have been the same, i have been getting under 160 mbps with wifi and ethernet and its really annoying now.

Here is my Cable Modem Status:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
259000000
Locked
Ranged Upstream Channel (Hz)
39399703
Locked
Provisioning State
Online

 

Here is the downstream bonded channels:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000003.538256 qam16
22510000003.740256 qam15
32670000003.740256 qam17
42750000003.540256 qam18
52830000003.440256 qam19
62910000003.538256 qam20
72990000003.438256 qam21
83070000003.540256 qam22
93150000003.740256 qam23
103230000003.740256 qam24
113310000003.740256 qam25
123710000004.140256 qam26
133790000004.538256 qam27
143870000004.140256 qam28
153950000004.140256 qam29
164030000004.338256 qam30
174110000004.138256 qam31
18419000000440256 qam32
19427000000440256 qam33
204350000003.940256 qam34
214430000003.738256 qam35
224510000004.440256 qam36
234590000004.338256 qam37
244670000004.340256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9110
2Locked40.3200
3Locked40.3170
4Locked40.3190
5Locked40.3140
6Locked38.9210
7Locked38.6310
8Locked40.3270
9Locked40.3290
10Locked40.3180
11Locked40.3110
12Locked40.3190
13Locked38.9290
14Locked40.3330
15Locked40.3350
16Locked38.9310
17Locked38.9190
18Locked40.9180
19Locked40.3200
20Locked40.380
21Locked38.9140
22Locked40.3130
23Locked38.9240
24Locked40.3160

 

 

Here is the upstream bonded channels:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939970346512016 qam2
22580036145.2512016 qam4
33260000045.5512016 qam3
44620000046.3512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA001

 

 

And here is the link to the broadband quality monitor :

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7eac49cd448d5cbfc280470864304622d9...

 

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carl_pearce
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Re: Slow speeds on M350

You've got issues with your upstream channels, which points to a fault with your line:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939970346512016 qam2
22580036145.2512016 qam4
33260000045.5512016 qam3
44620000046.3512064 qam1

 

The engineer was lying, lines don't 'settle' over time.

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KamB205
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Re: Slow speeds on M350

Hi mate, What shall I do to fix it, and does that affect the speeds?

 

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carl_pearce
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Re: Slow speeds on M350


@KamB205 wrote:

Hi mate, What shall I do to fix it, and does that affect the speeds?

 


A 'noisy' line can cause issues with your speed.

You need to contact VM to investigate further.

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