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Slow speeds on 2.4ghz

I pay for a 200mbps and on 5ghz it is perfect nothing wrong but on 2.4ghz wifi and Ethernet I only can get 30 - 50mbps that’s less then a quarter of my speed and I have been experiencing this for over a year now I have tried everything changing settings in hub settings menu pugging everything back in I’ve even rang virgin media themselves and they sent out a new hub 3.0 and still it does not work 

 

any help would be greatly appreciated 

 

thank you

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Alessandro Volta
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Message 2 of 14
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Re: Slow speeds on 2.4ghz

Those speeds that you are getting are just about right for the 2.4GHz frequency.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Re: Slow speeds on 2.4ghz

So what’s the point in cat 6 Ethernet cables for example that can reach speeds up of 10 gigabit if the max speeds they can only receive is about 50 mbps since Ethernet can only use 2.4ghz frequency 

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Alessandro Volta
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Re: Slow speeds on 2.4ghz

Can you Login to the Hub Settings and navigate to the Connected Devices page - what does it report the 'connection speed’ as for the cable connected device you used for the speed test ?

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Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Alessandro Volta
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Re: Slow speeds on 2.4ghz


@kmmarshall wrote:

So what’s the point in cat 6 Ethernet cables for example that can reach speeds up of 10 gigabit if the max speeds they can only receive is about 50 mbps since Ethernet can only use 2.4ghz frequency 


Are you getting mixed up between electrical frequency and radio frequency ?

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Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Re: Slow speeds on 2.4ghz

 my computer which is connected via Ethernet

says the speed is 1000mbps

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Alessandro Volta
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Re: Slow speeds on 2.4ghz

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Re: Slow speeds on 2.4ghz

48.65 download 

21 upload 

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Alessandro Volta
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Re: Slow speeds on 2.4ghz

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Re: Slow speeds on 2.4ghz

Here’s the link to my broadband quality monitor 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6a1a5989b29b287c6160cd0382d484796097f2ce
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