Virgin Media Community

[ashscrivens1]

I’m used to getting around 100mb download but it seems my hub is having signal issues.

I have tried the virgin media tests which also suggested this and advise me try again in 24hours to arrange an engineer

 Speed test I have just done https://www.thinkbroadband.com/speedtest/1650486493289631155

Could someone at virgin look at my hub stats?

[Tudor]

Please post stats:

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.

[ashscrivens1]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	3	40	256 qam	32
2	203000000	2.9	40	256 qam	9
3	211000000	2.7	40	256 qam	10
4	219000000	2.9	40	256 qam	11
5	227000000	3	40	256 qam	12
6	235000000	2.7	40	256 qam	13
7	243000000	2.7	40	256 qam	14
8	251000000	2	40	256 qam	15
9	259000000	2	40	256 qam	16
10	267000000	2.7	40	256 qam	17
11	275000000	2.7	40	256 qam	18
12	283000000	2.7	40	256 qam	19
13	291000000	3.2	40	256 qam	20
14	299000000	3	40	256 qam	21
15	307000000	3.4	40	256 qam	22
16	315000000	3.2	40	256 qam	23
17	323000000	2.7	40	256 qam	24
18	331000000	3.7	40	256 qam	25
19	339000000	3.9	43	256 qam	26
20	347000000	3.5	40	256 qam	27
21	355000000	3.7	40	256 qam	28
22	363000000	3.9	40	256 qam	29
23	371000000	3.5	40	256 qam	30
24	379000000	3.4	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	12591	12595
2	Locked	40.3	35567	31320
3	Locked	40.3	33470	30018
4	Locked	40.9	32258	28134
5	Locked	40.9	30595	27117
6	Locked	40.3	29286	25393
7	Locked	40.9	28505	24230
8	Locked	40.3	27213	24114
9	Locked	40.3	26861	21152
10	Locked	40.3	25334	20481
11	Locked	40.9	24359	20265
12	Locked	40.9	23496	18915
13	Locked	40.9	21175	17462
14	Locked	40.3	19708	17054
15	Locked	40.9	18353	17910
16	Locked	40.3	17418	16095
17	Locked	40.9	17359	16827
18	Locked	40.9	17078	16425
19	Locked	43.3	16849	16412
20	Locked	40.3	15909	14534
21	Locked	40.9	14063	14954
22	Locked	40.9	12777	13691
23	Locked	40.9	12209	12293
24	Locked	40.3	12204	14202

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299993	44.8	5120	64 qam	1
2	39399983	44.5	5120	64 qam	4
3	46199983	45	5120	64 qam	3
4	53700095	44.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[ashscrivens1]

Network Log

Time Priority Description

20/04/2022 19:31:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 19:00:54	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 19:00:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 19:00:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 19:00:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 18:47:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 18:46:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 14:40:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 14:35:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 14:35:7	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:24:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:24:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:09:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:09:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:09:35	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:06:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:06:35	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:04:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:04:55	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 13:03:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[ashscrivens1]

Speeds seem ok in the morning actually, seems to be more of a evening issues which is making me think is my area over subscribed?

[Tom_W1]

Hi @ashscrivens1, thanks for your post although I'm sorry to hear of your concerns raised regarding your broadband performance.

I've ran some diagnostics for you on your network, and it would appear that there are some power level issues to your Hub which is likely to be affecting the service you're getting.

I'll need to pop you a PM to ask some security questions, so I can book a technician in for you and get this problem resolved.

Please expect this PM to arrive shortly and respond when you can!
Many thanks