I have the M100 Fibre Broadband service but downloads are slow and stream is of poor quality or require buffering.
In addition I find that I'm connected to the router but have no internet.
I ran a speed test this morning with the following results:
Ping = 8 Download= 20.47 Upload=8.76
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8266750000 Hz 274750000 Hz 282750000 Hz 290750000 Hz 298750000 Hz 306750000 Hz 314750000 Hz 322750000 HzLocked Locked Locked Locked Locked Locked Locked Locked17 18 19 20 21 22 23 24QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=175.2 dBmV 4.9 dBmV 4.8 dBmV 4.9 dBmV 5.7 dBmV 6.0 dBmV 5.7 dBmV 5.4 dBmV39.0 dB 39.4 dB 39.4 dB 39.0 dB 39.4 dB 39.4 dB 39.1 dB 38.6 dB
| Frequency (Hz) |
| Lock Status(QAM Lock/FEC Sync/MPEG Lock) |
| Channel ID |
| Modulation |
| Symbol Rate (Msym/sec) |
| Interleave Depth |
| Power Level (dBmV) |
| RxMER (dB) |
Upstream US-1 US-2 US-3 US-42.0 2.0 2.0 2.02 3 4 553700000 Hz 46200000 Hz 39400000 Hz 32600000 HzSuccess Success Success SuccessQAM64 QAM64 QAM64 QAM645120000 5120000 5120000 512000064 64 64 6439.8 dBmV 38.5 dBmV 37.5 dBmV 37.5 dBmV0 0 0 00 0 0 00 0 0 01 1 1 1
| Channel Type |
| Channel ID |
| Frequency (Hz) |
| Ranging Status |
| Modulation |
| Symbol Rate (Sym/sec) |
| Mini-Slot Size |
| Power Level (dBmV) |
| T1 Timeouts |
| T2 Timeouts |
| T3 Timeouts |
| T4 Timeouts |
Network Log
| First Time | Last Time | Priority | Error Number | Description |
| 16/06/2020 09:17:58 | 16/06/2020 09:17:58 | Critical (3) | 82000400 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Any help would be appricaited as I can't find a way to contact Virgin Media without phoning which given my previous experience I'm reluctant to do.
Thanks
