Hi KennyBlythe
Thanks for posting and welcome to the community.
My apologies for the broadband issues. I've checked the system and it states the following;
We've identified a short term network issue that could cause degradation or an intermittent service.
We believe it will only be a short term issue and it will be fixed very soon.
However, in the mean time, please could you check that the coax cables are connected securely to the Virgin Media equipment, any splitters (standard and powered) and to the wall socket.
Kind regards,