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Slow speeds and high ping again from 3pm 1st Aug.

SNK
Dialled in

Problems started around 3pm around half speed both up and down with high pings and jitter, but system check's show no reported problems yet running viginmedia page test is reports there is a problem and they are looking into it and to WAIT 24hrs before checking back and then they will (may) send a Tech out. This is not good enough as you then have to wait more days to get a slot unless you are lucky enough to get a canceled appointment. This has been a bad year for all the problems I've had so far and I am getting fed up with it all. CityFibre will soon be going live and are looking to be a better bet.

20230802_094455.jpg

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

339000000

2.4

39

QAM 256

26

2

139000000

3.4

38

QAM 256

1

3

147000000

3.3

38

QAM 256

2

4

155000000

3.2

39

QAM 256

3

5

163000000

3.1

39

QAM 256

4

6

171000000

3.1

39

QAM 256

5

7

179000000

3.3

39

QAM 256

6

8

187000000

3.4

39

QAM 256

7

9

195000000

3.4

39

QAM 256

8

10

203000000

3.3

39

QAM 256

9

11

211000000

3.4

39

QAM 256

10

12

219000000

3.4

39

QAM 256

11

13

227000000

3.3

39

QAM 256

12

14

235000000

3.2

39

QAM 256

13

15

243000000

3.1

39

QAM 256

14

16

251000000

2.9

39

QAM 256

15

17

259000000

3

39

QAM 256

16

18

267000000

3

39

QAM 256

17

19

275000000

3

39

QAM 256

18

20

283000000

3.1

39

QAM 256

19

21

291000000

3.1

39

QAM 256

20

22

299000000

3

39

QAM 256

21

23

307000000

2.8

39

QAM 256

22

24

315000000

2.7

39

QAM 256

23

25

323000000

2.5

39

QAM 256

24

26

331000000

2.4

39

QAM 256

25

27

347000000

2.2

39

QAM 256

27

28

355000000

2.1

39

QAM 256

28

29

363000000

1.9

39

QAM 256

29

30

371000000

2

39

QAM 256

30

31

379000000

2.1

39

QAM 256

31

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

39

0

0

2

Locked

38

0

0

3

Locked

38

0

0

4

Locked

39

0

0

5

Locked

39

0

0

6

Locked

39

0

0

7

Locked

39

0

0

8

Locked

39

0

0

9

Locked

39

0

0

10

Locked

39

0

0

11

Locked

39

0

0

12

Locked

39

0

0

13

Locked

39

0

0

14

Locked

39

0

0

15

Locked

39

0

0

16

Locked

39

0

0

17

Locked

39

0

0

18

Locked

39

0

0

19

Locked

39

0

0

20

Locked

39

0

0

21

Locked

39

0

0

22

Locked

39

0

0

23

Locked

39

0

0

24

Locked

39

0

0

25

Locked

39

0

0

26

Locked

39

0

0

27

Locked

39

0

0

28

Locked

39

0

0

29

Locked

39

0

0

30

Locked

39

0

0

31

Locked

39

0

0

 

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

0

49600000

45.8

5120

QAM 64

1

1

43100000

45.5

5120

QAM 64

2

2

36600000

44.8

5120

QAM 64

3

3

30100000

44.8

5120

QAM 64

4

4

23600000

44.3

5120

QAM 64

5

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

0

ATDMA

0

0

0

0

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

Time

Priority

Description

02-08-2023 11:54:46

notice

CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

02-08-2023 11:54:43

notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

02-08-2023 11:54:42

notice

CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

02-08-2023 11:54:23

notice

CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

02-08-2023 11:54:15

notice

CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

3 REPLIES 3

locky1
Dialled in

Got the exact same issue and virgin don't seem to care..

Alex_RM
Forum Team
Forum Team

Hi SNK,

Thanks for posting and sorry to see you've been having some connection issues.
I've had a look at things from our side and it does look like we're still monitoring the connection. If you can please let us know after this time period has passed.

Alex_Rm

It's your network having issues. As there quite a few people having the exact same issue over various forums since 3pm yesterday.