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Charlie2005
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Slow speeds and drop outs

Hi 

For the last couple of weeks o have noticed a huge drop in my speeds and connection loss regular, both I and my husband  are working from home too, when we ate streaming its stop start, stop start and then freezes and drops out altogether which is getting extremely frustrating 😑  we have the m350 broadband and I am lucky most of the time if my download speed reaches 17mbs and upload reaches 16mbs, so please help

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jpeg1
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Superstar
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Re: Slow speeds and drop outs

Are you both using WiFi ? If so, try a test with a laptop or PC connected to the Hub with an ethernet cable. This will help to establish where the problem is.

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Charlie2005
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Re: Slow speeds and drop outs

Yes we both are working from laptops, connected to hub with cable and still low speeds 

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MikeRobbo
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Alessandro Volta
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Re: Slow speeds and drop outs

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Slow speeds and drop outs

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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