Slow speeds - Lag / Since installation of a new cable modem

[sh00tz]

Hi

I need help, to investigate a problem.

Since installation of a new Cable Modem on 27.10.23, my internet speed has become much slower. My video stream is unwatchable at times due to the lag. it takes longer for pages to load.

I have tried to contact helpline, but that has been a nightmare. Each time, when, I eventually get to speak to someone, they say there is a network issue and I have to wait for the network issue to be fixed. But, the network issue happened, only in the last week.

What can I do to get more information to have the issue escalated?

thanks

mark

[carl_pearce · Accepted solution]

Access your HUB on 192.168.0.1 (Assuming router mode), then select 'Check router status' just under the login box.

Copy paste all tab data as text into several posts as required, clicking post twice in some cases if an error occurs.

Create a BQM here and post the live link.

[sh00tz]

Hi Carl

Thank you for your advice. I will follow it.

thanks

[sh00tz]

Carl stated:
"Access your HUB on 192.168.0.1 (Assuming router mode), then select 'Check router status' just under the login box."

In my version of my router HomePage, I dont have any 'Table Date' under the 'Check Router Status'

But, if I go into Advanced Settings. I have a router stautus page, with 5 tabs

I assume this is the information you want me to post?

[sh00tz]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	203000000	Locked
Ranged Upstream Channel (Hz)	36599981	Locked
Provisioning State	Online

[sh00tz]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	0.9	40	256 qam	9
2	139000000	1.2	38	256 qam	1
3	147000000	0.7	38	256 qam	2
4	155000000	1.2	40	256 qam	3
5	163000000	1.5	40	256 qam	4
6	171000000	2	40	256 qam	5
7	179000000	2	40	256 qam	6
8	187000000	2	40	256 qam	7
9	195000000	1.5	40	256 qam	8
10	211000000	-0.2	40	256 qam	10
11	219000000	-1	40	256 qam	11
12	227000000	-2.4	38	256 qam	12
13	235000000	-3.7	40	256 qam	13
14	243000000	-4.7	38	256 qam	14
15	251000000	-5.5	38	256 qam	15
16	259000000	-6.2	38	256 qam	16
17	267000000	-7.4	38	256 qam	17
18	275000000	-7.7	38	256 qam	18
19	283000000	-8.5	38	256 qam	19
20	291000000	-9.2	38	256 qam	20
21	299000000	-9.5	37	256 qam	21
22	307000000	-10.2	37	256 qam	22
23	315000000	-10.5	37	256 qam	23
24	323000000	-10.9	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	5	0
2	Locked	38.9	5	0
3	Locked	38.9	7	0
4	Locked	40.9	7	0
5	Locked	40.3	20	0
6	Locked	40.3	8	0
7	Locked	40.9	6	0
8	Locked	40.9	7	0
9	Locked	40.3	19	0
10	Locked	40.3	5	0
11	Locked	40.3	10	0
12	Locked	38.9	6	0
13	Locked	40.3	6	0
14	Locked	38.9	12	0
15	Locked	38.9	6	0
16	Locked	38.6	26	0
17	Locked	38.6	4	0
18	Locked	38.9	22	0
19	Locked	38.6	20	0
20	Locked	38.6	15	0
21	Locked	37.3	17	0
22	Locked	37.6	20	0
23	Locked	37.6	104	0
24	Locked	37.3	37	0

[sh00tz]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36599981	47.3	5120	64 qam	3
2	23599979	44.3	5120	64 qam	5
3	30099949	45.8	5120	64 qam	4
4	43099979	48.8	5120	64 qam	2
5	49600014	49	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[sh00tz]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	.iyewrkldJKDHSUBsgvca6983

Primary Downstream Service Flow

SFID	3396
Max Traffic Rate	143750047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	15365
Max Traffic Rate	22000047
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[sh00tz]

01/12/2023 20:21:33noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/12/2023 20:18:51Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/12/2023 16:44:9noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/12/2023 16:44:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/12/2023 16:04:20noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;29/11/2023 06:26:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/11/2023 16:55:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/11/2023 16:55:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/11/2023 09:40:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/11/2023 12:36:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/11/2023 04:55:52noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/11/2023 04:55:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;22/11/2023 12:33:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/11/2023 16:55:52noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/11/2023 16:55:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/11/2023 08:27:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/11/2023 04:55:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/11/2023 04:55:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/11/2023 21:51:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/11/2023 16:55:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[carl_pearce]

Some of your downstream channels are out of spec on power levels, which needs resolving by an engineer visit.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	0.9	40	256 qam	9
2	139000000	1.2	38	256 qam	1
3	147000000	0.7	38	256 qam	2
4	155000000	1.2	40	256 qam	3
5	163000000	1.5	40	256 qam	4
6	171000000	2	40	256 qam	5
7	179000000	2	40	256 qam	6
8	187000000	2	40	256 qam	7
9	195000000	1.5	40	256 qam	8
10	211000000	-0.2	40	256 qam	10
11	219000000	-1	40	256 qam	11
12	227000000	-2.4	38	256 qam	12
13	235000000	-3.7	40	256 qam	13
14	243000000	-4.7	38	256 qam	14
15	251000000	-5.5	38	256 qam	15
16	259000000	-6.2	38	256 qam	16
17	267000000	-7.4	38	256 qam	17
18	275000000	-7.7	38	256 qam	18
19	283000000	-8.5	38	256 qam	19
20	291000000	-9.2	38	256 qam	20
21	299000000	-9.5	37	256 qam	21
22	307000000	-10.2	37	256 qam	22
23	315000000	-10.5	37	256 qam	23
24	323000000	-10.9	37	256 qam	24