Slow speeds (Help and advice please)

[CraigT1976]

Hi,

I'm getting slow internet speeds (I'm confident it's not a Virgin issue)

Specs and things tried:

• Super Hub 5
• 1gig internet
• Tried various Cat 5, Cat6, and Cat 7 cables
• I have a built in NIC on my motherboard
• I have added another Intel NIC card separately
• Both NIC's are 2.5g
• I've tried updating both drivers
• I've tried a full network reset.

I'm at a loss of what to try next, and help would be appreciated.

Below is my speed test, I'm getting the correct speed to the modem then nearly half out my PC.

It seemed to start having this issue when I installed MSI Lan manager, it screwed up my speed, I uninstalled it afterwards but my speed has still been rubbish!

Thanks.

[Client62]

Share the Full Test results from Realspeed so we get to see the Upstream figures for the Hub and the device.

Re-try the Realspeed test with the computer booted in Safe Mode + Networking, often the results improve by a decent amount.

[CraigT1976]

Upstream is fine I get 108mb, its just the downstream,

[Paul_DN]

Hi CraigT1976,

Thank you for reaching back out, please can you share your share your full test results as requested so we can look further into this for  you?

Regards

Paul.

[CraigT1976]

[Paul_DN]

Hi Craig,

From the speed test result there doesn't seem to be an issue, the correct speed is hitting the Router.

Regards

Paul.

[CraigT1976]

I know, that's why I said I'm confident it's not a virgin issue, it's an issue with my PC, but can't figure out what though.

[carl_pearce]

Did you try safe mode with networking, as suggested above?

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-10-in-safe-mode-with-networking/