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Slow speeds 1Gig

CaptainW
Dialled in

Hi Everyone

Looking for some help. I've been trying to set up deco px50 and discovered whilst in modem mode with my hub 4 that I was getting below 50Mbps.

Resetting the hub was problematic and it took 3 attempts to get back to router mode. Speed tests on my phone and TV were low as well. Checking on the virgin checker is says it find an issue and I should wait a further 23hrs.  Strangely, I checked speeds again and they've jumped up to 480 and 382. 

My question is, is there a time period after the reset, for speeds to recover? I wish I'd picked up the hub stats before they jumped up a bit. I'll update the stats when I get onto a laptop as having issues on my mobile.

TIA for your thoughts ☺️

 

1 ACCEPTED SOLUTION

Accepted Solutions

carl_pearce
Community elder
8 REPLIES 8

CaptainW
Dialled in

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
5
DOCSIS 3.1 channels
1
1

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000006.19999738.605377QAM25625
11390000007.50000038.605377QAM2561
21470000007.19999738.605377QAM2562
31550000006.69999738.983261QAM2563
41630000005.90000238.257755QAM2564
51710000005.69999738.605377QAM2565
61790000005.80000338.605377QAM2566
71870000005.80000338.983261QAM2567
81950000006.09999838.605377QAM2568
92030000006.09999838.605377QAM2569
102110000006.09999838.605377QAM25610
112190000006.00000038.983261QAM25611
122270000006.09999838.983261QAM25612
132350000006.00000038.605377QAM25613
142430000006.90000238.605377QAM25614
152510000007.00000038.605377QAM25615
162590000007.80000338.605377QAM25616
172670000007.80000338.605377QAM25617
182750000007.80000338.983261QAM25618
192830000007.09999838.605377QAM25619
202910000006.69999738.605377QAM25620
212990000006.80000338.983261QAM25621
223070000006.30000338.605377QAM25622
233150000006.40000238.605377QAM25623
243230000006.30000338.605377QAM25624
263390000006.30000338.605377QAM25626
273470000006.40000238.605377QAM25627
283550000006.59999838.605377QAM25628
293630000006.59999838.983261QAM25629
303710000007.40000238.605377QAM25630
313790000007.40000238.605377QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.60537700
1Locked38.60537700
2Locked38.60537700
3Locked38.98326100
4Locked38.25775500
5Locked38.60537700
6Locked38.60537700
7Locked38.98326100
8Locked38.60537700
9Locked38.60537700
10Locked38.60537700
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked38.60537700
15Locked38.60537700
16Locked38.60537700
17Locked38.60537700
18Locked38.98326100
19Locked38.60537700
20Locked38.60537700
21Locked38.98326100
22Locked38.60537700
23Locked38.60537700
24Locked38.60537700
26Locked38.60537700
27Locked38.60537700
28Locked38.60537700
29Locked38.98326100
30Locked38.60537700
31Locked38.60537700
 

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1840QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked398.6151491740

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13010000045.0205995120 KSym/sec64QAM4
22360000044.5205995120 KSym/sec32QAM5
33660000045.0205995120 KSym/sec64QAM3
44310000045.0205995120 KSym/sec64QAM2
54960000045.5205995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_ATDMA0000
2US_TYPE_ATDMA0000
3US_TYPE_ATDMA0000
4US_TYPE_ATDMA0000
5US_TYPE_ATDMA0000



3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.039.52KQAM128


3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA20053.900

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
;kfoA,.iyewrkldJKDHSUBsgv



Primary Downstream Service Flow

SFID
534
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
533
Max Traffic Rate
110000274
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

Network Log

Time Priority Description

Thu Jun
29
6US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=removed;CMT;CM-QOS=1.1;CM-VER=3.1;
Thu Jun
29
5DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=removed;CMTS-MAC=removed;CM-QOS=1.1;CM-VER=3.1;
Thu Jun
29
5MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=removed;CMTS-MAC=removed;CM-QOS=1.1;CM-VER=3.1;
Thu Jan
3No Ranging Response received - T3 time-out;CM-MAC=removed;CMTS-MAC=removed;CM-QOS=1.1;CM-VER=3.1;

carl_pearce
Community elder

What does this site show?

https://samknows.com/realspeed/

 

CaptainW_0-1688136501519.png

 

Hi CaptainW,

Thank you for your post. I'm very sorry to hear about the issue you've been having with your broadband speed. 

Can you confirm if that is on a Wired or Wireless connection? 

^Martin


@CaptainW wrote:

CaptainW_0-1688136501519.png

 


So it's your device that is speed limited.


@carl_pearce wrote:

@CaptainW wrote:

CaptainW_0-1688136501519.png

 


So it's your device that is speed limited.


I forgot to come back and update you. The tapo and router had got themselves into a bit of a tiz with each other. I'm now clearing above 700Mbps in the other room and 1Gig on WiFi where the main router and virgin hub are whilst on WiFi. I'd highly recommend the Deco PX50 with its inbuilt G.hn. I was using Google's Nest Pro before and the difference is unreal.