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Philip8
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Slow speed

Hello, I was getting extremely slow speeds yesterday, so I restarted my router and after it restarted it would not connect to the internet the web page on the router was showing access denied on the internet. So I did the pinhole reset and that seems to get it to connect again, but the speeds are still super slow than they should be.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000-437256 qam1
2147000000-3.538256 qam2
3155000000-3.538256 qam3
4163000000-3.437256 qam4
5171000000-3.438256 qam5
6179000000-3.438256 qam6
7187000000-3.238256 qam7
8195000000-3.438256 qam8
9203000000-3.538256 qam9
10211000000-3.537256 qam10
11219000000-3.932256 qam11
12227000000-3.531256 qam12
13235000000-4.238256 qam13
14243000000-4.238256 qam14
15251000000-538256 qam15
16259000000-5.438256 qam16
17267000000-6.238256 qam17
18275000000-638256 qam18
19283000000-4.938256 qam19
20291000000-4.738256 qam20
21299000000-4.438256 qam21
22307000000-4.238256 qam22
23315000000-438256 qam23
24323000000-438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.64745795650231
2Locked38.63744805288789
3Locked38.63363335428313
4Locked37.63068388438883
5Locked38.62119281121156
6Locked38.62046631110747
7Locked38.61783776110729
8Locked38.9143131158303
9Locked38.9121679746606
10Locked37.3130811157672
11Locked32.2897710297526
12Locked31.9571455363990
13Locked38.988155429988
14Locked38.979802226277
15Locked38.681827731150
16Locked38.975021326251
17Locked38.683834937163
18Locked38.666617519681
19Locked38.65034318115
20Locked38.94119165011
21Locked38.63549973794
22Locked38.63134083054
23Locked38.62681742349
24Locked38.92676072345

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000051512064 qam5
24620000051512064 qam3
33939976551512064 qam4
45369999851512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0010
3ATDMA0000
4ATDMA001

0

 

Network Log

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000051512064 qam5
24620000051512064 qam3
33939976551512064 qam4
45369999851512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0010
3ATDMA0000
4ATDMA001

0

 

Network Log

Time Priority Description

18/08/2021 15:50:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 15:49:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 15:48:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 15:45:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 13:13:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 13:06:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:49:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:49:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:49:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:42:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 09:12:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 08:59:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 08:58:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 08:55:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 08:53:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 08:53:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 06:23:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 06:23:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 06:20:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 06:20:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
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Message 2 of 10
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Re: Slow speed

Upstream power is too high!

Are there any faults listed on 0800 561 0061?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Philip8
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Message 3 of 10
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Re: Slow speed

No there are no faults listed there.
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lotharmat
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Message 4 of 10
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Re: Slow speed

OK - Hang tight for a forum rep to get to this as they'll need to book a tech visit to rectify!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Philip8
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Message 5 of 10
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Re: Slow speed

Oh Ok holding tight 

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jbrennand
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Message 6 of 10
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Re: Slow speed

Down RS errors may be an issue too. Whilst waiting here can you start from a blank sheet bt doing this. Down powers are on the low side too.  And the logs look bad !   I will ask VM to take a look here
___________

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort. And see if the Up power levels are still high (>51)


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Tom_F
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Message 7 of 10
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Re: Slow speed

Hi @Philip8, thanks for getting in touch.

 

Apologies for the issues you've had with your broadband.

 

Further to the helpful advice offered above (thank @lotharmat & @jbrennand) I wasn't able to look into it using your forum details alone, please get back to me via PM and we'll be able to help further. 

 

Tom

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Philip8
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Message 8 of 10
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Re: Slow speed

Hello ok, a bit lost here is where do I need to look to see the RS error counts in the setting?

Also, my speed seems to be better right now not sure if something changed or somehow fixed its self.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000-3.538256 qam1
2147000000-338256 qam2
3155000000-338256 qam3
4163000000-2.938256 qam4
5171000000-2.938256 qam5
6179000000-338256 qam6
7187000000-2.738256 qam7
8195000000-338256 qam8
9203000000-3.238256 qam9
10211000000-3.238256 qam10
11219000000-3.537256 qam11
12227000000-3.236256 qam12
13235000000-438256 qam13
14243000000-3.938256 qam14
15251000000-4.738256 qam15
16259000000-5.238256 qam16
17267000000-638256 qam17
18275000000-638256 qam18
19283000000-4.738256 qam19
20291000000-4.538256 qam20
21299000000-4.238256 qam21
22307000000-3.938256 qam22
23315000000-3.938256 qam23
24323000000-3.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.61514465489
2Locked38.61167983970
3Locked38.9872083927
4Locked38.6640413907
5Locked38.9464502153
6Locked38.6432592035
7Locked38.936984841
8Locked38.632141541
9Locked38.929239479
10Locked38.928465462
11Locked3729837484
12Locked36.626707371
13Locked38.923656345
14Locked38.922501312
15Locked38.622791191
16Locked38.922031181
17Locked38.623832200
18Locked38.620019167
19Locked38.616294126
20Locked38.91402797
21Locked38.61304492
22Locked38.91218066
23Locked38.91078553
24Locked38.610819

55

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000051512064 qam1
24620000051512064 qam3
33940000051512064 qam4
45370000051512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0010
4ATDMA0000



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Philip8
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Re: Slow speed

Network Log

Time Priority Description

18/08/2021 18:53:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 18:51:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 18:29:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 18:29:8Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:58:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:58:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:56:14noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:52:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:52:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:51:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:51:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:51:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:47:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:46:32criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:46:32ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:46:32criticalRegistration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:46:32criticalRegistration RSP rejected message syntax error;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:41:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 17:40:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 16:56:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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jbrennand
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Message 10 of 10
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Re: Slow speed

in the second downstream table - the 2 columns marked pre &b post RS errors 🙂

I can see from comparing the two tables you posted that they are still accumulating far too quickly - and you will probably need a Tech visit

Reply to @Tom_F  by PM and he will sort something for you


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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