I am currently paying for 100mps . Until recently I've been getting around 110 which was great, however for the past week or two I've only been getting 30-40. Nothing in my set up has changed and I've been through all the suggested fixes on the virgin site. Any ideas gratefully recieved and I don't fancy sitting on hold for an hour to get through to virgin tech support
Ok - Keep us posted! - Remember - a speed increase (new package) will not cure a rubbish connection!
If the chat with the bot is un-fruitful:
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!
Unfortunately, the chat didn't go well. I had a long discussion with the representative, explaining my issues, and then I was put on hold while he 'consulted with a technician'. After 25 minutes of being on hold, I just 'gave up'. Despite me providing my mobile number, I didn't receive a call back (he did say he would call back if we were cut off).
So, I still am not getting the speeds I pay for, and remain extremely frustrated due to how impossible/complicated it is to get a simple problem fixed.
Ethernet cables can "fail" - have you tested with a new one. Preferably Cat6 and solid core?
What Hub model is it?
What are speeds like over wifi on the 2.4 and the 5 GHz frequencies?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.