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baresi
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Slow speed

I have 100 mbs package but at times this dips to anywhere between 2 and 90 mbs. It is also throwing devices such as Alexa Echo and Sonos beam out of the internet. Here are the logs from my router. Any advice?

Refresh data

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

331000000

5.6

38

256 qam

25

2

203000000

4.8

38

256 qam

9

3

211000000

4.9

38

256 qam

10

4

219000000

5

38

256 qam

11

5

227000000

5

38

256 qam

12

6

235000000

5

38

256 qam

13

7

243000000

5

38

256 qam

14

8

251000000

5

38

256 qam

15

9

259000000

5.1

38

256 qam

16

10

267000000

5.1

38

256 qam

17

11

275000000

5.1

38

256 qam

18

12

283000000

5.4

38

256 qam

19

13

291000000

5.5

38

256 qam

20

14

299000000

5.8

38

256 qam

21

15

307000000

5.6

38

256 qam

22

16

315000000

5.6

38

256 qam

23

17

323000000

5.5

38

256 qam

24

18

339000000

5.6

38

256 qam

26

19

347000000

5.5

38

256 qam

27

20

355000000

5.5

38

256 qam

28

21

363000000

5.5

38

256 qam

29

22

371000000

5.9

38

256 qam

30

23

379000000

6

38

256 qam

31

24

387000000

6

38

256 qam

32




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

647

5090

2

Locked

38.9

738

7764

3

Locked

38.6

145

5165

4

Locked

38.9

116

299

5

Locked

38.9

95

4728

6

Locked

38.9

131

6880

7

Locked

38.6

115

279

8

Locked

38.9

167

6320

9

Locked

38.9

123

275

10

Locked

38.6

84

5912

11

Locked

38.9

139

5056

12

Locked

38.9

1359

5369

13

Locked

38.9

969

5396

14

Locked

38.9

650

4605

15

Locked

38.9

569

4355

16

Locked

38.6

624

4525

17

Locked

38.9

661

4298

18

Locked

38.6

618

4395

19

Locked

38.9

690

4201

20

Locked

38.6

638

4485

21

Locked

38.6

670

4452

22

Locked

38.9

636

4227

23

Locked

38.6

632

4520

24

Locked

38.9

631

2682

 

 

Refresh data

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400000

4.475

5120

64 qam

4

2

46200000

4.55

5120

64 qam

3

3

53700000

4.55

5120

64 qam

2

4

60300000

4.575

5120

64 qam

1




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

 

Refresh data

Network Log

Time

Priority

Description

05/08/2020 12:59:45

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/08/2020 00:55:41

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/08/2020 11:28:20

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/07/2020 19:06:28

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/07/2020 19:06:28

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/07/2020 07:58:30

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/07/2020 05:45:10

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/07/2020 20:50:36

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/07/2020 12:14:21

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/07/2020 11:12:40

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/07/2020 11:12:40

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/07/2020 20:55:55

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/07/2020 14:05:47

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/07/2020 06:39:15

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/07/2020 09:52:3

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/07/2020 21:56:59

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/07/2020 21:56:59

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/07/2020 00:35:3

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/07/2020 11:55:16

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/07/2020 18:14:52

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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jbrennand
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Re: Slow speed

Stats look ok. The postRS errors might be a concern so to check, reboot the Hub and check the counts all reset to 0. Then look every hour or two for a couple of days and see if they reappear - they shouldnt.

First do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any splitters/attenuators/etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.

Then do a Hub “pinhole reset” - disconnect any ethernet cables and with the Hub "switched on" throughout, press pin in firmly with paper clip/SIM tray tool and hold it there for 60 seconds – release the pin then leave it 10’ to stabilise. But, make sure the 2 passwords on the Hub sticker are still there and legible first !

Also, in the meantime, (if you haven’t already) set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” when you have the first 24h period.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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