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Bradleyo22
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Slow speed

Afternoon all,

I’ve been having issue for weeks with horrendously slow internet and at time none at all. Often won’t even run kids YouTube videos it’s that bad! I pay for the super fast 200 meg package and on average get less than 20 meg

Please help, I’ve tried everything. I’ve set up the think broadband quality monitoring etc but it says the images are too big to post on here. Think Broadband monitoring says my average download speed is 9.7meg

It’s been like this for about 8/10 weeks. Can someone please help?!

https://www.thinkbroadband.com/_assets/speedtest/button/1589224359836275855-mini.png 

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Andrew-G
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Message 2 of 16
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Re: Slow speed

Post the BQM as links, not images.  Click on the chart you want to share on Thinkbroadband, and under it it will say "share snapshot chart" or similar.  Click on that, then just cut and paste the link for large chart.  Even if that link isn't clickable on the VM forum, we'll be able to navigate back to your BQM.

You may want o share your hub's status for the Downstream, Upstream and Network logs.  Paste these in a reply here as text and the forum software will hiccup and then edit out any personal data like IP or MAC addresses (you sometimes need to press "Post" twice).

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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saabmania2
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Message 3 of 16
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Re: Slow speed

Well here is my configuration, 
 
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxxl35016u-b.cm


Primary Downstream Service Flow
SFID365886
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID365885
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Downstream logs 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1314750000-240256 qam23
2138750000240256 qam1
31467500001.740256 qam2
41547500001.540256 qam3
51627500001.440256 qam4
61707500000.938256 qam5
71787500000.740256 qam6
81867500000.240256 qam7
91947500000.240256 qam8
10202750000-0.240256 qam9
11210750000-0.240256 qam10
12218750000-0.740256 qam11
13226750000-0.740256 qam12
14234750000-140256 qam13
15242750000-140256 qam14
16250750000-1.540256 qam15
17258750000-1.440256 qam16
18266750000-1.740256 qam17
19274750000-1.540256 qam18
20282750000-1.740256 qam19
21290750000-1.940256 qam20
22298750000-2.240256 qam21
23306750000-2.240256 qam22
24322750000-240256 qam24

 

Upstream logs 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1258000004.85512064 qam5
2462000004.95512064 qam2
3326000004.9512064 qam4
4394000004.95512064 qam3



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1258000004.85512064 qam5
2462000004.95512064 qam2
3326000004.9512064 qam4
4394000004.95512064 qam3



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1258000004.85512064 qam5
2462000004.95512064 qam2
3326000004.9512064 qam4
4394000004.95512064 qam3



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

[IMG]https://www.speedtest.net/result/9489609063.png[/IMG][/URL]

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saabmania2
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Message 4 of 16
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Re: Slow speed

Still slow today 3rd day in a row so out of 7 days I've had 4 with no services at all? and now rubbish for 3 

 

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TrueBlue1981
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Message 5 of 16
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Re: Slow speed

Same here, though only since this morning. This is 200M broadband? It's only slightly faster than dial-up... I think.

saabmania2
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Message 6 of 16
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Re: Slow speed

I would think your able to draw the pages quicker than they appear, that's awful where about's are you?
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Bradleyo22
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Message 7 of 16
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Re: Slow speed

How do you get this info please? I have the same issue and been asked to post this data

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TrueBlue1981
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Message 8 of 16
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Re: Slow speed

saabmania2: I'm in Northampton, West Hunsbury area. And I probably could craw them faster than they appear.

Bradleyo22: Do you mean the speed? Just go to speedtest.net and click the GO button.

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Bradleyo22
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Message 9 of 16
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Re: Slow speed

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5db71d46f0a70c0082fc44c2706c764b4ef5a6a4-24-05-2020

 

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saabmania2
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Message 10 of 16
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Re: Slow speed

or try this one speedtest 

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