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Slow speed

I'm on M100 but consistently less than the guaranteed download and upload speed (see below). Run the tests via the website and no issues, router sits on a shelf above furniture and have a booster so no black spots. How can I get the guaranteed speed?

 

DATE /TIME  PING
ms DOWNLOAD
Mbps UPLOAD
MbpsDISTANCE
miLOCATION /SERVERPROVIDER

 
4/14/2020
5:31 PM
19
7.96
8.26
< 50
Bradford
Exa Networks
Virgin Media
 
4/14/2020
3:54 PM
44
7.56
5.95
< 50
Leeds
razorblue
Virgin Media
 
4/14/2020
3:41 PM
14
6.01
7.35
< 50
Bradford
Exa Networks
Virgin Media
 
4/7/2020
9:20 AM
48
7.16
6.81
~ 50
Manchester
Virgin Media
Virgin Media
 
4/3/2020
5:18 PM
22
7.83
5.90
< 50
Ilkley
Talk Straight
Virgin Media
 
4/3/2020
4:56 PM
19
7.04
2.58
< 50
Ilkley
Talk Straight
Virgin Media
 
3/20/2020
5:04 PM
20
3.02
6.74
< 50
Ilkley
Talk Straight
Virgin Media
 
3/20/2020
9:21 AM
22
12.81
7.80
< 50
Ilkley
Talk Straight
Virgin Media
 
3/20/2020
9:02 AM
27
12.88
7.28
< 50
Leeds
aql
Virgin Media
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Re: Slow speed

Check all cables are secure and do a pin hole reset.

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Slow speed

I've done that but it's not helped. Just run a test and getting 3.69mbs download.

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Helpful Answer

Re: Slow speed

Hi,

PM your Account Number and Site ID, so I can check if there are any issues.

 

Thanks,

 


If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

 


Here to help! I'm a technician helping out whilst working from home. Find out more


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