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dLockers
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Slow speed, upload and download. M100 package.

Really struggling with very poor internet service. 

Any guidance? I have a BQM setup.

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MikeRobbo
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Alessandro Volta
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Message 2 of 8
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Re: Slow speed, upload and download. M100 package.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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dLockers
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Message 3 of 8
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Re: Slow speed, upload and download. M100 package.

 

BQM: 
https://www.thinkbroadband.com/broadband/monitoring/quality/share/4f51df92cb8f93279773e4c14827d29388...

Router Stats:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1435000000-437256 qam4
2411000000-4.537256 qam1
3419000000-4.537256 qam2
4427000000-4.237256 qam3
5443000000-4.237256 qam5
6451000000-4.237256 qam6
7459000000-437256 qam7
8467000000-3.737256 qam8
9475000000-3.237256 qam9
10483000000-338256 qam10
11491000000-2.938256 qam11
12499000000-338256 qam12
13507000000-2.738256 qam13
14515000000-2.437256 qam14
15523000000-2.238256 qam15
16531000000-2.238256 qam16
17539000000-2.438256 qam17
18547000000-2.538256 qam18
19555000000-2.538256 qam19
20563000000-2.438256 qam20
21571000000-2.537256 qam21
22579000000-2.937256 qam22
23587000000-2.938256 qam23
24595000000-2.437256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.655311943
2Locked37.6159815996
3Locked37.686713275
4Locked37.362113108
5Locked37.683812543
6Locked37.379713145
7Locked37.6133411712
8Locked37.6146111776
9Locked37.6165111184
10Locked38.6149612275
11Locked38.6147411237
12Locked38.6217230947
13Locked38.6210137287
14Locked37.6194139982
15Locked38.6197136305
16Locked38.6218238895
17Locked38.6214537352
18Locked38.6244734681
19Locked38.6301138728
20Locked38.6317533383
21Locked37.6455831798
22Locked37.6469936961
23Locked38.6559741173
24Locked37.6802733409

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000044.3512064 qam6
24620009244.3512064 qam5
32580023744.3512016 qam8
43259997544.3512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0080
2ATDMA0000
3ATDMA0050
4ATDMA0000
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dLockers
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Message 4 of 8
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Re: Slow speed, upload and download. M100 package.

My BQM 

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dLockers
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Re: Slow speed, upload and download. M100 package.

My posts keep disappearing? 

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MikeRobbo
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Alessandro Volta
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Message 6 of 8
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Re: Slow speed, upload and download. M100 package.

I thought I had replied to you BQM post - spooky.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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dLockers
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Message 7 of 8
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Re: Slow speed, upload and download. M100 package.

Very strange... trying once more. 

 

Link 

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MikeRobbo
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Alessandro Volta
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Message 8 of 8
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Re: Slow speed, upload and download. M100 package.


@dLockers wrote:

Very strange... trying once more. 

Link 


You are certainly in an area of high utilisation.

You only have two real choices, they are to sit it out and hope that VM sort the problem sooner rather than later or speak to VM and see if you can get out of your contract without penalty so that you can move to another ISP.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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