Virgin Media Community

[Mattc2860]

Hi all. Currently on the 1gig package using the hub 5. I get absolutely perfect speeds, basically max I can expect and then it will completely drop to 1/2mb, I restart the router around this time of day and it’s perfect, I then go to sleep and go to work the next day, by the time I get home at 4pm it’s back to 1/2mb but restarting the router completely sorts it, I’ve replicated this for multiple days now. Always the same outcome. Any ideas ? I will post my downstream channels like I see people on here do if anybody can assist.

[Mattc2860]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	-1.5	40	QAM 256	29
2	139000000	-1.3	39	QAM 256	1
3	147000000	-1.3	39	QAM 256	2
4	155000000	-1.4	39	QAM 256	3
5	163000000	-1.6	39	QAM 256	4
6	171000000	-1.7	39	QAM 256	5
7	179000000	-1.6	39	QAM 256	6
8	187000000	-1.6	39	QAM 256	7
9	195000000	-1.5	40	QAM 256	8
10	203000000	-1.6	40	QAM 256	9
11	211000000	-1.4	40	QAM 256	10
12	219000000	-1.4	38	QAM 256	11
13	227000000	-1.4	38	QAM 256	12
14	235000000	-1.5	40	QAM 256	13
15	243000000	-1.7	40	QAM 256	14
16	251000000	-1.9	40	QAM 256	15
17	259000000	-1.9	40	QAM 256	16
18	267000000	-2.1	40	QAM 256	17
19	275000000	-2	39	QAM 256	18
20	283000000	-2.1	39	QAM 256	19
21	291000000	-2	39	QAM 256	20
22	299000000	-2.1	39	QAM 256	21
23	307000000	-2.3	39	QAM 256	22
24	315000000	-2.3	39	QAM 256	23
25	323000000	-2.2	39	QAM 256	24
26	331000000	-2	40	QAM 256	25
27	339000000	-1.9	40	QAM 256	26
28	347000000	-1.7	40	QAM 256	27
29	355000000	-1.7	40	QAM 256	28
30	371000000	-1.4	40	QAM 256	30
31	379000000	-1.4	40	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	35	51
2	Locked	39	72725	2070250
3	Locked	39	32621	2062100
4	Locked	39	225	804800
5	Locked	39	51	327431
6	Locked	39	1610	1115157
7	Locked	39	70	168375
8	Locked	39	174	55
9	Locked	40	132	18929
10	Locked	40	152	8737
11	Locked	40	191	777924
12	Locked	38	16670	2368
13	Locked	38	158088	785960
14	Locked	40	58	203035
15	Locked	40	124	168784
16	Locked	40	72	236764
17	Locked	40	112	97223
18	Locked	40	0	54
19	Locked	39	0	14
20	Locked	39	0	2533
21	Locked	39	0	945
22	Locked	39	36	57
23	Locked	39	37	27
24	Locked	39	0	0
25	Locked	39	0	3
26	Locked	40	0	0
27	Locked	40	82	123
28	Locked	40	157	82
29	Locked	40	39	97
30	Locked	40	31	39
31	Locked	40	23	44

[Mattc2860]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	38	5120	QAM 64	9
2	53700000	37	5120	QAM 64	10
3	46200000	36.8	5120	QAM 64	11
4	39400000	36.5	5120	QAM 64	12

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

thanks if anyone can help 

[Adduxi]

Your power levels look okay but there are far to many PostRS errors. You need a VM technician to sort this out. 

[Steven_L]

Hey @Mattc2860,

A warm welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry that you're currently having issues with your connection, I would be happy to take a further look into this but I have been unable to locate you on our system.

To look into this, I would need to take a few details via private message, that I will send over in a moment, please look out for the message and we can get started.

Regards,

Steven_L