Virgin Media Community

[Tomcawley1]

I've had the 1Gig package for around 3 months now and haven't seen speeds higher than 100mbps. I've rang customer service countless times and had more than 5 technicians to my house to change everything and literally no change has been made. At this point ringing customer service just feels like a waste of time as nobody can seem to tell me why I'm experiencing this issue. Any help would be much appreciated.

Every time I do a speed test on my phone I get between 5-10mbps.

[jbrennand]

Can you do the speed tests this way
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As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW (old ones can and do fail) working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.