Last week my cable from the road to the house was cut and an engineer came out and fixed the cable. Since the fix my speed has dropped off to the worst speed ever.
For years I have consistently been getting my full package speed of 200Mbps since the cable fix it has been less that 1Mbps
I have followed all the troubleshooting steps (reboot and reset hub etc.) and nothing is improving I am also struggling to be able to book an engineer as everything keeps directing me to self help. Any ideas how I can get an engineer back out?
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
At least we can check the stats to rule out an issue with the line.