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Macin1818
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Slow speed on new 1gig

Hi. About a week ago I recently upgraded from 200 to the 1gig line using the hub 4 that was delivered. Since I’ve only managed to get up to 300mb down in speed tests. This is in either router or modem mode. I’ve tested on Wi-Fi using Wi-Fi 6 also Ethernet using cat7 cables 

If feels like there is some kind of throttling happening. Can any one from virgin support advise?

 

thanks

ben 

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Macin1818
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Re: Slow speed on new 1gig

Screen shots of router stats

screenshot 2021-12-14 221147.png

screenshot 2021-12-14 221221.png

screenshot 2021-12-14 221335.png

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carl_pearce
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Re: Slow speed on new 1gig

What does this site show?

https://samknows.com/realspeed/

 

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Macin1818
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Re: Slow speed on new 1gig

Hi

yesh sorry the Samknows site was interesting. It showed me getting 1gig to the router, then my side was 300mb ish. I assume this points to the router as my pc and mac I used have 10/100/1000 nic and I tried two brand new short cat7 cables

I’m a bit unsure where to go with this. Upload however seems ok. I seem to get 45-50 up which I assume is about right

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carl_pearce
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Re: Slow speed on new 1gig


@Macin1818 wrote:

Hi

yesh sorry the Samknows site was interesting. It showed me getting 1gig to the router, then my side was 300mb ish. I assume this points to the router as my pc and mac I used have 10/100/1000 nic and I tried two brand new short cat7 cables

I’m a bit unsure where to go with this. Upload however seems ok. I seem to get 45-50 up which I assume is about right


Speed test sites can be inconsistent.

Try a few different ones:

https://www.nperf.com/en/

www.fast.com

www.speedtest.net

https://www.waveform.com/tools/bufferbloat

 

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Corey_C
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Re: Slow speed on new 1gig

Thanks for your post and welcome to the Community Forums, Macin1818,

 

Sorry to hear that you've had connectivity issues. I've sent you a private message to confirm your account details so we can take a closer look at your connection.

 

Cheers,

Corey C

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