Menu
Reply
Jon_M84
  • 11
  • 0
  • 1
Tuning in
285 Views
Message 1 of 7
Flag for a moderator

Slow speed on M200

Experiencing slow download speeds during the day, (max 40mbps but usually around 5-10mbps). Seems to resolve itself after rebooting my Hub4 but then 20 mins later slow again!

Spent nearly 1hr on hold with VM and still cannot get through to someone

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
283 Views
Message 2 of 7
Flag for a moderator

Re: Slow speed on M200

Is that on an ethernet cable or Wi-Fi connection ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
282 Views
Message 3 of 7
Flag for a moderator

Re: Slow speed on M200

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
281 Views
Message 4 of 7
Flag for a moderator

Re: Slow speed on M200

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Jon_M84
  • 11
  • 0
  • 1
Tuning in
266 Views
Message 5 of 7
Flag for a moderator

Re: Slow speed on M200

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
10 211000000 3.099998 38.605377 QAM256 10
1 139000000 3.200001 37.636276 QAM256 1
2 147000000 3.200001 38.605377 QAM256 2
3 155000000 3.099998 38.605377 QAM256 3
4 163000000 3.200001 38.605377 QAM256 4
5 171000000 3.099998 38.983261 QAM256 5
6 179000000 3.200001 38.605377 QAM256 6
7 187000000 3.200001 38.605377 QAM256 7
8 195000000 3.200001 38.605377 QAM256 8
9 203000000 3.099998 37.636276 QAM256 9
11 219000000 2.799999 37.636276 QAM256 11
12 227000000 2.799999 37.636276 QAM256 12
13 235000000 2.700001 37.636276 QAM256 13
14 243000000 2.599998 38.605377 QAM256 14
15 251000000 2.400002 37.636276 QAM256 15
16 259000000 2.200001 37.355988 QAM256 16
17 267000000 2.400002 37.636276 QAM256 17
18 275000000 2.700001 37.636276 QAM256 18
19 283000000 2.099998 37.636276 QAM256 19
20 291000000 1.700001 37.636276 QAM256 20
21 299000000 1.000000 37.355988 QAM256 21
22 307000000 0.900002 37.636276 QAM256 22
23 315000000 1.000000 37.355988 QAM256 23
24 323000000 1.299999 37.355988 QAM256 24
25 443000000 1.400002 37.636276 QAM256 25
26 451000000 1.500000 37.355988 QAM256 26
27 459000000 1.400002 37.636276 QAM256 27
28 467000000 1.400002 37.636276 QAM256 28
29 475000000 1.700001 37.636276 QAM256 29
30 483000000 1.799999 37.636276 QAM256 30
31 491000000 1.799999 37.636276 QAM256 31


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
10 Locked 0 0 0
1 Locked 4101372 0 0
2 Locked 3858062 0 0
3 Locked 4778843 0 0
4 Locked 5170336 0 0
5 Locked 4452064 0 0
6 Locked 5002298 0 0
7 Locked 72229923 0 0
8 Locked 1501804 0 0
9 Locked 1724605 0 0
11 Locked 2023011 0 0
12 Locked 1340595 0 0
13 Locked 1331072 0 0
14 Locked 852215 0 0
15 Locked 1598296 0 0
16 Locked 1183581 0 0
17 Locked 1403389 0 0
18 Locked 1449706 0 0
19 Locked 1376582 0 0
20 Locked 1217323 0 0
21 Locked 1353739 0 0
22 Locked 1358081 0 0
23 Locked 1345985 0 0
24 Locked 7590277 0 0
25 Locked 9544082 0 0
26 Locked 7538759 0 0
27 Locked 8783490 0 0
28 Locked 76551964 0 0
29 Locked 9225164 0 0
30 Locked 8364000 0 0
31 Locked 75398819 0 0


3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 96 4K 1880 QAM4096 728


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 Locked -0.6 1156267 0

 

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 33.020599 5120 KSym/sec 64QAM 2
2 46200000 33.020599 5120 KSym/sec 64QAM 1
3 25800000 33.270599 5120 KSym/sec 64QAM 4
4 32600000 33.270599 5120 KSym/sec 64QAM 3


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 1 0
2 US_TYPE_STDMA 0 0 1 0
3 US_TYPE_STDMA 0 0 1 0
4 US_TYPE_STDMA 0 0 1 0

 

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt060+voc-b.cm


Primary Downstream Service Flow
SFID
156456
Max Traffic Rate
230000061
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
156455
Max Traffic Rate
22000061
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

 

Network Log
Time Priority Description
Sat 14/11/2020 16:48:01 6 CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 16:48:01 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 16:50:58 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 16:56:30 4 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 16:57:12 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 17:00:07 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:18 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 17:16:42 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 17:26:29 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 17:26:32 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 17:26:34 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 17:26:34 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 17:26:34 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 17:26:45 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 14/11/2020 18:10:21 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:18 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 15/11/2020 12:56:55 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 15/11/2020 13:21:20 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 15/11/2020 13:21:42 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:16 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 15/11/2020 13:51:44 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 18/11/2020 05:35:09 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 18/11/2020 16:00:51 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 21/11/2020 14:27:33 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 23/11/2020 10:48:46 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 25/11/2020 09:18:03 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 26/11/2020 07:54:49 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:16 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:43 5 ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:21 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:31 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:48 4 ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:53 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:13 4 ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:44 5 ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:21 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:29 5 ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:57 4 ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 02/01/1970 16:32:22 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 02/01/1970 16:33:29 4 ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 20:42:05 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 20:43:21 4 ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:19 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 01/12/2020 08:55:38 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:17 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 01/12/2020 17:21:55 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 01/12/2020 17:22:05 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 01/12/2020 17:22:29 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

0 Kudos
Reply
Jon_M84
  • 11
  • 0
  • 1
Tuning in
264 Views
Message 6 of 7
Flag for a moderator

Re: Slow speed on M200

My BQM 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
257 Views
Message 7 of 7
Flag for a moderator

Re: Slow speed on M200


@Jon_M84 wrote:

My BQM 


BQM needs to run before any kind of trend starts to show.

 

Your Downstream Power Levels individually are all within spec but, the differential between the lowest at -0.6dBmV and the highest at +3.2dBmv is too great.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
10 211000000 3.099998 38.605377 QAM256 10
1 139000000 3.200001 37.636276 QAM256 1
2 147000000 3.200001 38.605377 QAM256 2
3 155000000 3.099998 38.605377 QAM256 3
4 163000000 3.200001 38.605377 QAM256 4
5 171000000 3.099998 38.983261 QAM256 5
6 179000000 3.200001 38.605377 QAM256 6
7 187000000 3.200001 38.605377 QAM256 7
8 195000000 3.200001 38.605377 QAM256 8
9 203000000 3.099998 37.636276 QAM256 9
11 219000000 2.799999 37.636276 QAM256 11
12 227000000 2.799999 37.636276 QAM256 12
13 235000000 2.700001 37.636276 QAM256 13
14 243000000 2.599998 38.605377 QAM256 14
15 251000000 2.400002 37.636276 QAM256 15
16 259000000 2.200001 37.355988 QAM256 16
17 267000000 2.400002 37.636276 QAM256 17
18 275000000 2.700001 37.636276 QAM256 18
19 283000000 2.099998 37.636276 QAM256 19
20 291000000 1.700001 37.636276 QAM256 20
21 299000000 1.000000 37.355988 QAM256 21
22 307000000 0.900002 37.636276 QAM256 22
23 315000000 1.000000 37.355988 QAM256 23
24 323000000 1.299999 37.355988 QAM256 24
25 443000000 1.400002 37.636276 QAM256 25
26 451000000 1.500000 37.355988 QAM256 26
27 459000000 1.400002 37.636276 QAM256 27
28 467000000 1.400002 37.636276 QAM256 28
29 475000000 1.700001 37.636276 QAM256 29
30 483000000 1.799999 37.636276 QAM256 30
31 491000000 1.799999 37.636276 QAM256 31

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 96 4K 1880 QAM4096 728

3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 Locked -0.6 1156267 0

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply