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Erv1977
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Slow speed no where near 100mb let alone 350mb

Hi,

can I please get a reply to my complaint it’s been over 4 days and no reply. Getting no where near the 350mb speeds. Lucky if we get over 40mb. Working from home is a chore. 

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MikeRobbo
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Alessandro Volta
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Re: Slow speed no where near 100mb let alone 350mb

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Zak_M
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Re: Slow speed no where near 100mb let alone 350mb

Good afternoon @Erv1977

 

Welcome to the forum, thank you for reaching out to us. 

 

As per our complaints code of practice It can take up to 28 days for us to respond to a complaint, whilst we do try and aim to get this resolved before this time frame it isn't always possible. 

 

Regarding your current speeds, are you able to follow the advise above and post a screen grab of your results so we can look inti this further. 

 

Kind regards,

Zak_M

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