can I please get a reply to my complaint it’s been over 4 days and no reply. Getting no where near the 350mb speeds. Lucky if we get over 40mb. Working from home is a chore.
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What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
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a month ago
Good afternoon @Erv1977
Welcome to the forum, thank you for reaching out to us.
As per our complaints code of practice It can take up to 28 days for us to respond to a complaint, whilst we do try and aim to get this resolved before this time frame it isn't always possible.
Regarding your current speeds, are you able to follow the advise above and post a screen grab of your results so we can look inti this further.