Just be aware that if there is a "known fault" at your location, then all Tech visits are auto-cancelled until it is fixed - makes sense really not to visit individual customers until the local fault is fixed elsewhere.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
They confirmed (by text) an appointment for someone to come by. 5 hour window. So I waited. No one came.
So I called them.
"I'm sorry but your appointment was cancelled".
"By us - there is a wider fault in the area"
Did anyone consider letting me know?
"I can only apologize"
When will it be fixed?
"We have no idea"
The connection has been useless for 10 days now. The "Run Test" on the Check Service page alternates between saying everything is fine and there is a fault in the area.
I completely understand the need to cancel an appointment if there is a larger area issue. But to confirm an appointment the day before and then not show up or let me know is ridiculous. How am I supposed to know there is a wider issue when I haven't been told.