Broadband speed has been great until the last 4-5 days when I could get no more than 10mb/s. I am on 200mb/s package. Tried switch off/on Hub 3, reset, etc. Tried to call CS but couldn't get through. So hoping someone can help out from this forum.
You could try a factory reset again – a lot of the VM techies on here are suggesting it as a first option.
Note that a pinhole reset on a Hub3 can be a bit problematic - so do it EXACTLY this way (not as the VM website says!).
Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible or you will be stuffed ! If its not – DON’T DO IT !
With the Hub "on" disconnect any ethernet connections and push in the “reset pin” with the end of a paperclip/thin nail or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT restart the Hub after that. Leave it 5' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings one to access the Hub.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for the speed test information, the broadband quality monitor graph will look like the one below and shows details of the connection throughout the day, if you can leave this for 24 to 48 hours it will show us what and when the issue occurs, then log back into your account on the site and you will see Broadband quality monitor
and the sections below
'My list of BQM's and 'Full BQM graphs' click the Full bqm graphs
Once on that screen you can see the current date and select from any other day.
Please can you post that up here in 24 hours time.
Hi there my name is Pawan Paul I am a virgin media technician I can give you a few tips for example make sure all connections are tight from the back of the hub to the isolater then do a hard rest which can be found at the back of the hub
All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
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