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polik
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Slow speed in RH11 Crawley

Hi,

I am not sure if I am doing the right thing here, but I have noticed that my Virgin broadband is very slow tonight. I am paying for 100Mbps service, but the best I can get on Speedtest is about 10Mbs.

My logs are below, if I have done it right. I have also already done a switch off and on of the Super Hub router.

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked11219000000 Hz256 QAM-0.9 dBmV 37.6 dB328311
Locked9203000000 Hz256 QAM0.4 dBmV 37.9 dB353282
Locked10211000000 Hz256 QAM0.0 dBmV 37.6 dB282281
Locked12227000000 Hz256 QAM-1.8 dBmV 37.1 dB876873
Locked13235000000 Hz256 QAM-1.9 dBmV 37.6 dB932932
Locked14243000000 Hz256 QAM-1.3 dBmV 37.9 dB940940
Locked15251000000 Hz256 QAM-0.9 dBmV 37.9 dB297297
Locked16259000000 Hz256 QAM-0.6 dBmV 38.3 dB274274

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked253700000 HzATDMA48.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked160300000 HzATDMA48.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA48.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked439400000 HzATDMA47.0 dBmV64QAM6400000 Hz5120 Ksym/sec

 

Thanks in advance.

Gary

 

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conman33158
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Helpful Answer

Re: Slow speed in RH11 Crawley

Have you tried a factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
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polik
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Re: Slow speed in RH11 Crawley

Thanks that has helped.
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