Virgin Media Community

[polik]

Hi,

I am not sure if I am doing the right thing here, but I have noticed that my Virgin broadband is very slow tonight. I am paying for 100Mbps service, but the best I can get on Speedtest is about 10Mbs.

My logs are below, if I have done it right. I have also already done a switch off and on of the Super Hub router.

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked	11	219000000 Hz	256 QAM	-0.9 dBmV	37.6 dB	328	311
Locked	9	203000000 Hz	256 QAM	0.4 dBmV	37.9 dB	353	282
Locked	10	211000000 Hz	256 QAM	0.0 dBmV	37.6 dB	282	281
Locked	12	227000000 Hz	256 QAM	-1.8 dBmV	37.1 dB	876	873
Locked	13	235000000 Hz	256 QAM	-1.9 dBmV	37.6 dB	932	932
Locked	14	243000000 Hz	256 QAM	-1.3 dBmV	37.9 dB	940	940
Locked	15	251000000 Hz	256 QAM	-0.9 dBmV	37.9 dB	297	297
Locked	16	259000000 Hz	256 QAM	-0.6 dBmV	38.3 dB	274	274

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked	2	53700000 Hz	ATDMA	48.5 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	1	60300000 Hz	ATDMA	48.5 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	3	46200000 Hz	ATDMA	48.5 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	4	39400000 Hz	ATDMA	47.0 dBmV	64QAM	6400000 Hz	5120 Ksym/sec

Thanks in advance.

Gary

[conman33158 · Accepted solution]

Have you tried a factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.

[polik]

Thanks that has helped.