Virgin Media Community

[WaspAttack]

I've noticed the speeds have been considerably slower over the last week or so.

Used to get the full 213 Mbps on my M200 service but now getting around 30Mbps.

Please check the area for faults.

My figures seem OK:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	7.9	38	256 qam	1
2	147000000	9.3	37	256 qam	2
3	155000000	7.3	40	256 qam	3
4	163000000	7.8	37	256 qam	4
5	171000000	6.1	30	256 qam	5
6	179000000	6.9	37	256 qam	6
7	187000000	7.6	40	256 qam	7
8	195000000	8.8	40	256 qam	8
9	203000000	8.4	40	256 qam	9
10	211000000	8	40	256 qam	10
11	219000000	6.9	40	256 qam	11
12	227000000	7.4	40	256 qam	12
13	235000000	7.4	40	256 qam	13
14	243000000	7	40	256 qam	14
15	251000000	6.5	40	256 qam	15
16	259000000	3.5	40	256 qam	16
17	267000000	5.5	40	256 qam	17
18	275000000	3.5	38	256 qam	18
19	283000000	3.2	38	256 qam	19
20	291000000	6	40	256 qam	20
21	299000000	3	40	256 qam	21
22	307000000	4.5	38	256 qam	22
23	315000000	5.9	40	256 qam	23
24	323000000	3	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	5411	76
2	Locked	37.6	4690	30
3	Locked	40.3	650	4
4	Locked	37.6	99292	167
5	Locked	30.8	997122872	773586833
6	Locked	37.3	519358	827
7	Locked	40.3	258	0
8	Locked	40.3	201	0
9	Locked	40.3	203	0
10	Locked	40.9	166	0
11	Locked	40.9	151	0
12	Locked	40.9	227	0
13	Locked	40.3	197	0
14	Locked	40.3	219	0
15	Locked	40.3	308	0
16	Locked	40.3	1216	0
17	Locked	40.9	271	0
18	Locked	38.9	785	0
19	Locked	38.9	958	0
20	Locked	40.9	109	0
21	Locked	40.3	1038	0
22	Locked	38.6	652	0
23	Locked	40.3	221	0
24	Locked	40.3	584

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	40.5	5120	64 qam	10
2	39400000	41	5120	64 qam	4
3	46200000	41.3	5120	64 qam	3
4	32600000	40.8	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

Thanks,

[Andruser]

SNR is too low on channel 5, and downstream power levels are all over the place.  That'll usually need a technician, I'll flag that for the forum staff to advise, if needed they will arrange one for you.

[Josh90b]

It's happening all around the area, I've been pretty much left without enough speed to do anything over the last week too..

[WaspAttack]

Yes, please flag for a mod to arrange a technician to come and fix this.  Thank you.

[Alex_RM]

Hi WaspAttack,

Thanks for posting, and sorry to hear you're having some issues with your speeds.

I've been able to locate your account using your forum details, at the moment he hub looks to be within the specifications we would expect, nothing is flagging up as a cause for concern. 

Are your slow speeds over a wired or wireless connection?

I can see it's been around a week since the hub was last rebooted, can you please do this so I can check the levels again.

Thanks,

Alex_Rm

[WaspAttack]

Hi Alex,

Both wired and WiFi.  Hub is in modem mode as I use Mesh.

It's intermittent.  I checked the speed half an hour ago and it was fine.  Yesterday evening it was slow. Midweek it was slow.  That sounds like an area utilisation issue but I'm sure you can rule that out from your end.

I'll reboot hub now.

Many thanks,

Many thanks,

[Alex_RM]

Thank you, 

Are you able to take the hub out of modem mode so I can go through diagnostics? 🙂

Alex_Rm

[WaspAttack]

If you are around right now I can do this.  Let me know.

Thank you 😃

[Alex_RM]

I'm in until 6pm today 🙂

Alex_Rm

[WaspAttack]

Just doing it now.