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Nova1989
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Up to speed
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Slow speed for months!

on ‎05-05-2021 12:44

Afternoon,

I signed up back in January for the Ultimate Oomph and was told that it would be upgraded from 500mbps to 600mbps without charge.

 

From then, both wired and wireless I’m way off those advertised, promised speeds and just get a 150mbps at best.

Can someone please help?

My Broadband Ping - Virgin Media 1GIG
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Andrew-G
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Re: Slow speed for months!

on ‎17-06-2021 07:16

Looks like this got overlooked.  Do you still have a speed problem?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
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Re: Slow speed for months!

on ‎17-06-2021 10:26

Hi Nova1989,

 

Thanks for your post, I am sorry that we haven't been able to respond to you from here sooner.

 

I can see that you had been PMing my colleague Tom in regards to another issue affecting your TV service, can you please confirm if you do still need any help with your speeds, or has everything now been resolved for you?

 

Thanks,

Beth

Beth
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